Product Analyst (NYC)
UpClear, United States
Job Description
UpClear delivers a SaaS revenue management platform that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management. We serve more than 80 brands in over 20 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies nine years since 2014.
UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Hong Kong.
About the role
The Product Analyst is heavily involved with development and support of the UpClear BluePlanner solution. In this role, you will work with the Solutions team to analyze business requirements for clients, executing deployment tasks such as loading data and configuration, as well as ensuring existing deployments are successful by managing and addressing support requests. As we expand to support our growing client base, you will have opportunities to participate in other areas of the company, depending on your capabilities and interests. This is a unique opportunity to join a growing Software-as-a-Service company and grow and develop with our dynamic team, whether continuing to ensure product robustness, client success, getting deeper into the technology, or working on business operations activities.
Responsibilities
- PRODUCT - Understand clients requirements, support deployment to new clients and new projects by taking ownership of requisite project tasks
- PRODUCT - Ensure stability of the systems by constantly monitoring and testing features
- SUPPORT - Monitor systems (performance, jobs, data integrity)
- SUPPORT - Ensure client satisfaction through support and online help desk management
Requirements
- Bachelor’s or Master’s degree in a business or IT discipline with 2-5 years of work experience
- Strong organizational skills, with demonstrated rigor and attention to detail
- Database / SQL / technical skills
- Strong autonomy and self-discipline, with ability to work in a small team that is both local and global
- Open to occasional client visits (less than 20%)
- Excellent written and verbal communication proficiency
- Intensely curious about the industry, and/or fascination with technology services
- Experience supporting, deploying, or integrating SaaS software is a plus
Benefits
WHY UPCLEAR ?
- Be part of a growing global SaaS company, with offices in NYC, London, Paris, Hong-Kong
- Work on latest Cloud technology and build architecture for fast-growing Tech
- Weekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance.
UpClear employees have access to a range of competitive benefits, including:
- Various Health Care Plans you can choose from to best fits your needs (Medical, Dental amp; Vision)
- Retirement Plan with company match (401k, IRA)
- Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
- Paid Maternity leave
- Paid Parental bonding leave
- One month paid sabbatical after five continuous years of work at Upclear
- Compensation: $70K- $95K.
The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.