Client Service Supervisor
Sago, United States
Job Description
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.
As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world. This is a non-exempt position, making $16 per hour.
Join our team at SAGO, where happiness thrives in the top 35%, our work culture ranks in the top 10%, and diversity shines in the top 15% compared to peers of our size. Discover more about us at https://www.comparably.com/companies/sago and be a part of something exceptional.
Key Responsibilities:
- Supervision and Leadership
- Supervise and provide leadership to a team of Customer Service Representatives (CSRs).
- Lead and manage staff effectively.
- Communication and Coordination
- Maintain daily communication with the Supervisor/Facility Manager.
- Communicate with other markets when necessary and provide updates to Project Managers (PMs) and offsite clients.
- Project Management
- Manage client projects and ensure their successful execution.
- Upload and oversee digital files.
- Administrative Tasks
- Review Menu Sheets and handle food orders.
- Print and load incentive checks/cards for each respondent.
- Manage FedEx packages and deliveries.
- Compile and send reports.
- Potentially order panel and office supplies.
- Monitor inventory levels and inform the Facility Manager if needed.
- Perform other duties as assigned.
Requirements
- Technical Proficiency
- Knowledge of AV equipment, computers, and USB devices.
- Strong technical computer skills, including proficiency in MS Office, Word, Excel, and Outlook.
- Project Management Skills
- Possess strong project management skills.
- Logistics and Shipping
- Familiarity with FedEx/UPS shipping procedures.
- Clerical and Administrative Skills
- Competence in clerical tasks.
- Detail-oriented and dedicated to teamwork.
- Strong time management abilities.
- Personal Qualities
- Reliability, enthusiasm, and a positive demeanor.
- Confidence, hardworking, and an organized, professional attitude.
- Ability to multitask and meet tight deadlines.
- Flexibility to work a variable schedule.
- Self-starter with the capacity to handle fast-paced, potentially stressful situations.
- Innovative thinker with effective problem-solving skills.
- Proficient in both oral and written communication.
- Familiarity with the local area and surrounding locations.
QUALIFICATIONS:
Education:
- High School Diploma or equivalent
Experience:
- 1-2 years of experience in the hospitality and management field
Sago is committed to creating a diverse and inclusive environment, and proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
Benefits
Medical, dental, and vision health benefits, 401k, PTO