Housing Acquisitions Manager
Brilliant Corners, United States
Job Description
Salary $80,000 to $82,000
San Francisco
Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Program Summary
Brilliant Corners’ NorCal Housing Services programs connect individuals experiencing homelessness or institutionalization to housing in the community that meets their needs. Our portfolio of programs seeks to solve homelessness in San Francisco and other Bay Area communities we serve. The Housing Services programs utilize a variety of tools to acquire housing units, match tenants to units, and support tenants with staying housed. The program is inherently collaborative; operating in close partnership with government and nonprofit service provider partners to provide both permanent and rapid rehousing. It is built to accommodate federal vouchers and local subsidies, and to serve a range of populations. Brilliant Corners will be responsible for assessing the individual’s housing needs, locating appropriate housing options, coordinating the application process for clients, and assisting with move-in as well as ongoing wellness checks on individuals once they are housed.
Position Summary
This is an opportunity to profoundly change the homelessness crisis in San Francisco and neighboring communities by helping individuals and families experiencing homelessness move into housing. The Housing Acquisitions Manager is critical to securing units for a variety of programs serving multiple populations with a range of strategies including rapid rehousing and permanent subsidies. The Housing Acquisitions Manager supervises a team of Housing Acquisition Specialists and Occupancy Specialists who perform outreach to property owners to acquire rental properties that can be quickly matched to program participants. The manager is responsible for overall operations of the team including implementation of program policies, service coordination, evaluation, quality assurance, reporting, and invoicing.
Responsibilities
- Provide direct supervision for a team of Housing Acquisition Specialists and Occupancy Specialists including coaching, training, performance evaluation, setting goals, tracking progress, and additional oversight.
- Develop, maintain, modify, and implement a training plan for direct reports to ensure they have the knowledge and skills necessary to perform their essential job functions, including knowledge of Fair Housing and Tenant’s Rights.
- Develop, maintain, modify, and implement an outreach strategy for identifying appropriate rental housing throughout the greater San Francisco Bay Area including marketing initiatives for prospective property owners, property managers, and associations.
- Ensure the team is maintaining thorough and accurate lead/property data within Salesforce by performing routine quality assurance reviews.
- Manage expense accounts budgeted for the Housing Acquisitions Team, including unit holds, landlord incentives, staff travel, etc. Approve check requests and track program expenses.
- Develop effective working relationships with key stakeholders (i.e. property providers, associations, developers, funders, etc.).
- Stay current on local housing market trends and changes (i.e. vacancy rates, FMR levels, etc.).
- Ensure the team is performing housing quality inspections and periodically perform quality assurance reviews.
- Produce regular reports on housing acquisition outcomes to inform housing acquisition strategies and program operations.
- Represent Brilliant Corners at community events and meetings with high-level stakeholders and funders.
- Attend all agency staff meetings and trainings, as well as department meetings.
- Other duties as assigned by Director and Associate Director.
- Key performance indicators:
- Portfolio compatibility: the units in the portfolio are highly compatible with the units our clients need.
- Acquisition targets: the team acquires the volume and quality of units needed for client placements.
- Unit conversion rate: the rate w