Product Manager, Member Experience
Atria Physician Practice New York PC, United States
Job Description
Composed of the Atria Academy of Science and Medicine, the not-for-profit Atria Health Collaborative and The Atria Institute in New York City, we unite the world’s leading medical minds, cutting-edge technology, and breakthrough science to deliver proactive, preventative care to our patients, and to democratize access to modern medicine globally.
Atria provides concierge primary healthcare with a distinct focus on maximizing both healthspan and lifespan. Customers (referred to as members) pay an all-inclusive annual fee that includes all care, diagnostics, and imaging provided at the Atria Institute, in-home, and via telemedicine. Delivering such robust, personalized, and preventative healthcare is complex, but we believe it's worth it and that everyone should have access to this level of care. Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time.
Role Overview:
As the Product Manager for the Member Experience team, you will be instrumental in shaping the experience of Atria’s members across multiple touchpoints. You'll work closely with Engineering and Design to develop products, features, and services that make our members feel well catered to and supported. The goal is to foster frequent engagement between members and their care teams, as well as with Atria more broadly.
Key Responsibilities:
- Lead the Member Experience team to create and iterate on member-centric product features and solutions.
- Collaborate with Engineering and Design to develop user-friendly experiences and operational processes using both in-house and external platforms.
- Provide Atria members with a digital experience that matches the high-touch, luxury physical experience provided at the Atria Institute.
- Monitor and analyze member engagement metrics to inform product decisions.
- Prioritize product enhancements based on feedback, data, and company goals.
- Champion the member perspective, ensuring their needs are met and exceeded.
- Collaborate with other departments to ensure a seamless member journey.
- Maintain a deep understanding of member needs, pain points, and desires.
Success Outcomes:
- Members resonate with the statement "Atria worries about my health so I don't have to."
- Active member and care team engagement across all platforms multiple times per month.
- High member renewal rates on an annual basis.
- Increase in member referrals.
Salary Range: $160,000 - $180,000
Requirements
- Proven experience as a product manager or similar role, preferably in the healthcare sector or other sectors with both physical and digital aspects.
- Strong analytical and decision-making skills.
- Demonstrated awareness of and ability to implement modern tech and design patterns.
- Exceptional communication and collaboration skills.
- A member-centric mindset, always prioritizing their needs and experience.
Atria requires all employees conducting in person work at its NYC offices to be fully vaccinated against COVID-19 and submit proof of vaccination before their start date. If you are unable to be vaccinated for medical or protected religious reasons, you can seek a reasonable accommodation.
Atria is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.
Benefits
At Atria, we are proud to offer every member of the Atria team:
- Excellent health and wellness benefits, 100% paid by Atria
- Time to give back and make an impact in underserved communities
- Clinic Family Days that are scheduled throughout the year so your family may share the wealth of our clinician expertise and state-of-the-art technology services