Why We Work at Dun amp; BradstreetDun amp; Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company. Proactively build relationships, identify and mitigate attrition risk, expand client product adoption and quantify the customer’s ROI with Damp;B licensed assets.Essential Key Responsibilities
- The Area Vice President, Client Success serves as a trusted advisor and client advocate, helping our clients achieve success and maximize their return on investment. This role will directly manage a team of Client Success associates who:
- Serve as the primary post-sale point of contact for clients.
- Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers.
- Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes.
- Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal.
- Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth.
- Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success.
- Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
- Become the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions.
- Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
Education and Experience
- Bachelor's Required
- Minimum of 10 years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
- Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
- Must exhibit strong people leadership with the ability to inspire an organization to deliver and champion awesome customer experiences
- Demonstrated success in building high performing teams including recruiting, coaching and retaining top talent
- Experience in working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams (Product, Sales, Support, Ops)
- Bias for action and data driven mindset are key towering strengths for this role
- Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
Benefits We Offer· Generous paid time off in your first year, increasing with tenure.· Up to 16 weeks 100% paid parental leaveafter one year of employment.· Paid sick timeto care for yourselfor family members.· Education assistanceand extensive training resources.· Do GoodProgram: Paid volunteer daysamp;donation matching.· Competitive401k amp; Employee Stock Purchase Plan with company matching.· Health amp; wellness benefits, including discounted Gympassmembership rates.· Medical, dentalamp;vision insurancefor you,spouse/partneramp;dependents.· Learn more about our benefits: http://bit.ly/41Yyc3d.
Pay TransparencyDun amp; Bradstreet is an equal employment opportunity empl