Lead the Charge in the CX Revolution - Join us as Client Experience Manager
Poulin | Willey Trial Lawyers, United States

Join our team with a clear focus: to make every client interaction an outstanding one. Your role isn't just about tasksit's about achieving outcomes. You'll ensure clients not only benefit from our expert legal services but also feel valued and informed at every stage. Your skills will help amplify our mission to be 'Everywhere for Everyone', and your contributions will be integral in shaping a client experience that sets us apart.

1. Drive Client Satisfaction: Your primary outcome is to make sure our clients always feel prioritized. Whether it's ensuring they never go a month without hearing from us or getting them introduced to our team swiftly, your actions will be pivotal in their journey.
2. Harness Your Skills: With your proficiency in clear communication, you will create pathways for clients to understand and navigate their legal journey. Your commitment to continuous learning and adapting to the latest Client Experience Management techniques will be instrumental in making sure we stay ahead.
3. Collaborate for Success: You won't be working in isolation. Your role is a piece of a larger puzzle, where departments come together with a shared goal. You'll be syncing with lawyers, support staff, and other departments to ensure our client experience is seamless from all fronts.

• A talent for prioritizing clients and making them feel valued.
• A knack for clear, values-driven communication.
• An agile approach to challenges, viewing them as opportunities.
• An inherent drive for growth and improvement.

Requirements

1. 3+ years in a role where your primary focus was the client.
2. Demonstrated ability to juggle multiple priorities, ensuring every client feels they're the only one.
3. Detail-oriented with excellent problem-solving skills.
4. Passion for improving the client experience and delivering results.

Benefits

1. Consistent Payments: Enjoy a reliable income, paid directly to your bank account on the 15th and last day of every month.
2. Annual Performance Evaluations: Engage in biannual evaluations every June and December. Not only do we evaluate your performance, but we also value your feedback on our firm. Successful evaluations lead to opportunities for pay raises and increased responsibilities.
3. Tech-Ready: We've got you covered with all the IT equipment you need, just bring your own cellphone.
4. Generous Vacation Days: Start with ten paid vacation days annually, which doubles over time. Plus, after your first 90 days, you can start taking them. And for those little moments you need, enjoy three hours of personal time each month.
5. Recognized Holidays: Take a break on us during seven paid holidays each year.
6. Comprehensive Health Benefits: Choose between Blue Cross Blue Shield's Bronze or Gold plans. We contribute $250 or $270 monthly based on your selection. Plus, an additional $20 is allotted monthly for supplemental benefits like dental, vision, and more. Extend these plans to your family too.
7. 24/7 Telemedicine Access: Whether you're on our BCBS Health Plan or not, benefit from the First Stop Health telemedicine program. It offers instant consultations with doctors and counselors, ensuring you and your immediate family can get prescriptions and advice any time.
8. 401(k) Matching: Secure your future with our 401(k) match program. After six months, we match 100% of your contributions up to 3% of your paycheck and then 50% for the next 2%. For example, if you contribute 5%, we'll add an extra 4% from our side.

• A reliable income, with evaluations that recognize and reward your growth.
• The tools you need to succeed, and the autonomy to determine the best ways to use them.
• A balance of work, rest, and personal growth, with generous vacation days and personal hours.
• A comprehensive benefits package that takes care of you and your family.
  

At Poulin | Willey Trial Lawyers, we're not just looking for an employee. We're looking for a team member who will be a key player in our collective mission. Join us, and let's make a difference together.

Job Rewards and Benefits