Business Process Consultant / Systems Engineer - Senior II
Location: Dulles, VA
Must be a US Citizen
Must have a Public Trust Security Clearance
Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.
Node is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities:
Lead amp; collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes Be a key member of an overall engagement team focused on delivering customer outcomes Lead customer design workshops Guiding customers in defining and refining business requirements for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations Contribute towards continuous improvement of leading practices Growing and mentoring other members of ServiceNow and the partner ecosystem
Requirements
Required Skills:
Must be a US CitizenMust be able to obtain DHS program suitability prior to starting employmentMust be able to obtain a TS/SCI Clearance6+ years of directly relevant experience2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuningSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude, and experience working with diverse teamStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including the development of customizations beyond out-of-boxStrong documentation and technical writing experience.
Desired Skills:
Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.
Desired Certifications:
Agile software development methodology certification (e.g. SCRUM Master)Company Overview:Node.Digital is an independent Digital Automation amp; Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer’s Mission is our Mission. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is ~Simple*Secure*Speed~ in the delivery of innovative services and solutions
Benefits
- Medical (100% Coverage for Employee)
- Dental
- Vision
- Basic Life (100% Coverage for Employee)
- Health Saving Account
- 401K
- Three weeks of PTO
- 10 Paid Holidays
- Pre-Approved Online Training