Community Engagement Manager
CitySquare, United States

POSITION SUMMARY

The Community Engagement Manager will manage all elements regarding volunteers and community engagement at the TRAC. This includes scheduling orientations, maintaining public listings, processing application/background checks, maintaining accurate records in various database systems, and managing volunteer schedules. The Community Engagement Manager is also responsible for community engagement such as volunteer fairs, speaking engagements, and organization tours. This position will require the Community Engagement Manager to connect with all departments of CitySquare to procure in-kind needs, volunteer engagement, and other development functions. The Community Engagement Manager will spend much of their time at the drop-in center and will be cross-trained in all volunteer functions in order to engage volunteers. They will also be a part of the TRAC team creating a welcoming, strengths-based, youth centered environment. They will assist the Development team with other donor relations, events, tasks, and communications as needed.

QUALIFICATIONS

Education: Bachelor’s degree. Relevant experience may be substituted for education requirement.

Experience: At least 1 year full-time, paid experience managing volunteers preferred. If possible, experience in management, marketing, public relations or related field.

Additional Certification: Must have a valid Texas Operator’s License and able to meet the driver certification requirements of CitySquare.

Additional Requirements: Must be proficient in MS Word, Excel, Publisher and Outlook. Must be proficient in managing a case tracking system. Must be available to work evenings and weekends. Must be able to travel within assigned region daily. Strong communication and presentation skills; Ability to successfully plan and implement volunteer opportunities and work independently; Ability to turn volunteers into donors; Ability to write and produce reports, business correspondence. Bilingual English/Spanish preferred.

Requirements

PRIMARY RESPONSIBILITIES

This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.

• Recruit volunteers to commit to one-day, short-term, and long-term volunteer projects, and conduct all volunteer orientations.
• Screen volunteers for engagement with youth ensuring compliance with agency requirements including background checks, interviews, and references.
• Facilitate and support training of all volunteers in partnership with Program Staff.
• Assist program staff in identifying volunteer projects through needs assessment.
• Oversee all requirements for collection, filing and reporting of necessary documents.
• In collaboration with TRAC Leadership, present about CitySquare to local community organizations, student groups, faculty, and staff to obtain volunteers, and collaborate on service projects.
• Work with program and development staff to plan volunteer appreciation events.
• Coordinate and manage as well as regularly update volunteer schedule and list of opportunities on all communication outlets (websites, blogs, match services, universities, flyers, etc.).
• Communicate regularly with volunteers through check-in phone calls, e-mails, and personal appreciations for their efforts.
• Input new volunteers’ information into database including updating information and hours served.
• Collect feedback from all parties involved in volunteer activities, including volunteers, staff, and community members through written reports, testimonials, and verbal comments.
• Share feedback with program staff to acknowledge strengths, successes and to make improvements for future volunteer activities.
• Supervise drop-in center volunteers by assigning projects and acting as point of contact.
• Manage in-kind donations including creating needs lists, outreach to community partners, tracking of items received and given out.
• Create incentive programs for youth engagement, including utilizing in-kind items as well as service learning opportunities.
• Pro-actively assists with operational needs of the outreach areas and works collaboratively with other CitySquare departments and programs.
• Other duties as assigned.

1. Participate in various TRAC and CitySquare collaborative events as requested by supervisor and/or to support clients.

KNOWLEDGE, SKILLS, AND ABILITIES

This section describes the knowledge, skills and abilities an employee in this position should currently possess. Please note: The knowledge, skills and abilities required for this position are not limited to this list.

• Knowledge of computers and software/database applications
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Job Rewards and Benefits