Help Desk Applications Specialist
Fawkes IDM, United States

The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team.

Responsibilities:

• Providing hardware and software technical assistance to theFirm’s users.
• Setup and support of video conferences to other Firm offices as well as outside entities as requested.
• Maintain inventory of Firm technical equipment and supplies.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Beta-testing software applications.
• Provide, on a rotating basis, after hours on-call coverage for end user support.

Work schedule will be Monday through Friday 9:30 a.m. 5:30 p.m.

Requirements

• Experience with Microsoft Windows 10 desktop environment.
• Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
• Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
• Legal specific software such iManage, Worksite, Workshare, etc preferred.
• Travel to remote offices.
• Law firm or professional service firm background a plus.

Job Rewards and Benefits