Our partner is currently seeking an Invoice Auditor for a position in Coppell, TX. The Invoice Auditor plays a critical role in supporting load submissions, data entry, and ensuring accurate invoice creation. This position also involves auditing and verification of load documentation and providing excellent customer service.
Responsibilities:
- Import Single Input and Batch client load documentation:
- Accurately input daily load documentation from various sources into databases according to funding process deadlines.
- Select debtors and carriers for established relationships.
- Import all images with clarity.
- Ensure clear stamping on invoices.
- Enter document types and review loads in different databases.
- Invoice scanning, identification, and sorting:
- Scan and identify manually received invoices before mailing to debtors.
- Sort purchased invoices into batches within 48 hours of eventual funding.
- File and maintain electronically delivered paperwork.
- Invoice Auditing and Verification:
- Timely and accurately review invoice documentation for possible offsets.
- Cross-reference data points to identify discrepancies.
- Flag potential offsets following company guidelines.
- Monitor assigned queues and complete outstanding invoices daily.
- Review invoice documentation for errors and correct them.
- Effectively note and communicate verification information and discrepancies.
- Complete phone, email, or web portal load verifications with 3rd parties.
- Upload any documentation received during the verification process.
- Independently and proactively monitor and process in all department queues.
- Customer Service and Communication:
- Communicate with clients, debtors, management, and operations teams to resolve issues and respond to requests.
- Participate in a team environment that focuses on customer service and risk management.
- Maintain confidentiality of information.
Requirements
- Experience amp; Education
- High school diploma or equivalent (Associate degree or some college courses preferred).
- Minimum of (1) year of customer service experience in a fast-paced work environment.
- Preferred experience in the freight, transportation, logistics, or general factoring industry.
- Skills amp; Abilities Required
- Proficiency in Microsoft Office suites and Adobe Acrobat DC.
- Ability to multitask and maintain focus at high levels of productivity.
- Excellent customer service skills and the ability to meet strict deadlines.
- Strong written and verbal communication skills.
- Excellent phone etiquette.
- Ability to follow written and verbal instructions with a high degree of accuracy.
- Work Environment
- Moderate noise (business office with computers, phones, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for extended periods.
- Occasional stooping or kneeling may be necessary.
- Regular standing, sitting, talking, hearing, and using hands and fingers for computer and telephone use.
- Specific vision abilities required for computer work.
- Light to moderate lifting may be necessary.
- Regular and predictable attendance is required.