Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.
Customer Service Representative (Remote within California)
If so, you might be our next new team member!
IMPORTANT NOTES:
** Hourly rate: $19.23 per hour **
** This is a full-time, direct-hire role with Benefits. **
** Hours: The selected candidate will be required to work 8:00 AM 6:00/PM Pacific, Monday through Friday.
** The selected candidate will be required to reside and work within the State of California. **
Who we need:
The Customer Service Representative will be responsible for supporting the authorization process by:
Answering incoming telephone calls.
Resolving customer questions, complaints, and requests.
Adhering to internal policies and procedures.
Utilizing working knowledge of the organization’s services to meet productivity and quality standards.
Ability to complete Treatment Authorization Request (TAR) forms for processing claims.
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
Singularly Focused. Mission Driven.
Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.
We do this through our people.
You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
What you’ll do:
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
What you’ll need:
Required Qualifications / Experience
Preferred Qualifications / Experience</