Employee Experience Coordinator
Circles, United States

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Overview of Position:
The Employee Experience Coordinator is an integral and highly visible role supporting client requests for services ranging from general research, travel planning to creating articles, and benefits awareness.

This is a full-time (40 hour) position, offering an attractive Monday to Friday schedule, no nights or weekends!

Compensation for this role starts at $21 per hour

Requirements

• Consistently provide uncompromising customer service in a professional, structured environment
• Delight members by completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, and product comparisons.
• Prioritize requests and monitor daily deliverables
• Respond to client requests in a professional, calm, courteous, and timely manner, without exception.

• Promote meaningful relationships through engaging in informed conversation via phone, video conferencing, in-person, and email.
• Create articles regarding local events and happenings
• Host tabling events showcasing the benefits offered by the client
• Project an approachable and professional image, with adherence to company’s dress code policy
• Being go to resource for benefits information

• Other duties as assigned

Job Specific Competencies Required

Knowledge and Experience

• Must be able to demonstrate customer service skills
• High school diploma or equivalency required
• Extensive use of computer with experience with Microsoft Office products
• Excellent listening skills and telephone skills
• Excellent professional communication and interfacing with customers and co-workers

• Ability to manage multiple tasks simultaneously

Personal Effectiveness

• Ability to communicate and articulate self in a professional and business-like manner (both oral and written skill sets demonstrated)
• Able to work in a fast-paced environment with demonstrated ability to prioritize multiple, competing tasks and demands.

• Demonstrates accuracy in written and verbal communication
• Ability to provide timely updates on work effort and workload to direct leader
• Reacts positively to direction and feedback
• Actively listens to the needs of the client to help understand the root cause of the problem or request
• Demonstrates high standards for quality work processes and results

• Willingly adapts to changing workloads and helps others when they are busy
• Identifies new ideas, solutions, or directions in dealing with daily situations
• Fosters a climate that ensures quality and customer service standards
• Creates and supports customer focused behavior
• Follows departmental and support service customers’ policies and directives

• Maintains safe, secure and legal work environment
• Develops personal growth opportunities
• Seeks out self-improvement
• Notifies supervisor of unplanned absences in a timely manner (in sufficient time to permit adequate coverage of the open shift)

Relating to Others

• Treating others with respect, developing and maintaining successful relationships, building great teams and collaboration
• Able to build relationship confidently through dialogue over the phone and through written communication with both members that you work with regularly and those that you are interacting with for the first time.
• Able to respond to difficult service requests and manage toward successful outcome
• Demonstrates professionalism when providing peer feedback

Ideas and Information

• Planning, innovation, creativity in problem solving and decision-making ·
• Effective time management skills
• Timely delivery of results to members while balancing multiple deadlines

• Thinks quickly to provide real time resolution
• Effectively manages difficult members yet recognizing the need to escalate when necessary.
• Ability to recognize problems and proactively resolve issues
• Ability to work independently and sustain a high level of work effort
• Makes use of job-related knowledge to assist

Job Rewards and Benefits