Strategic Account Manager - Sales
Teguar Corporation, United States
Job Description
Teguar is a leading global provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.
Our Values:
Teguar’s Core Values are the pulse of our organization. We sincerely care for our customers and have a true PASSIONto see our customers succeed, we have a strong COMMITMENTto excellence and often extend boundaries to achieve the extraordinary, we exercise AGILITY and encourage our team to jump in and make it happen and we take pride in having INTEGRITYby always striving to do the right thing, even when it’s hard. We are looking for like-minded people to join forces with us in our continuous effort to execute these values.
We are currently seeking an experienced and energetic Strategic Account Manager for our Industrial product line who has a passion for technology, cultivating business relationships and being a strong contributor to our Sales Department.
Summary:
As a Strategic Account Manager, you will be responsible for cultivating and maintaining strong relationships with our existing customers. Your primary goal will be to drive sales growth, enhance customer satisfaction, and maximize cross-selling opportunities for our products and services.
Duties and Responsibilities:
Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within assigned accounts.
- Regularly engage with customers through calls, emails, meetings, and other communication channels to understand their needs, challenges, and expectations.
- Act as the primary point of contact for these strategic accounts, addressing inquiries, resolving issues, and providing exceptional customer service.
Account Planning:
- Develop comprehensive and strategic account plans for each key customer, outlining objectives, targets, and growth strategies.
- Collaborate with the sales team and other relevant departments to align account plans with overall company goals.
- Continuously monitor and evaluate account performance, adjusting strategies as needed to achieve sales and revenue targets.
- Understand the customer's product lifecycle. Continues customer education via our product road maps.
Sales Growth and Cross-Selling:
- Identify and pursue upselling and cross-selling opportunities within existing accounts, promoting additional products, services, and solutions that align with customer needs.
- Regularly present product demonstrations and conduct sales presentations to showcase the value and benefits of our offerings.
- Negotiate pricing and terms with key customers to optimize revenue and maintain customer loyalty.
Market Research and Analysis:
- Stay abreast of industry trends, market conditions, and competitor activities to identify potential threats and opportunities.
- Analyze data and sales metrics to derive insights and make data-driven decisions to improve sales performance.
Collaboration and Coordination:
- Work closely with the marketing team to develop targeted marketing campaigns and promotional activities to support key account sales efforts.
- Coordinate with the customer support and service teams to ensure a seamless customer experience and timely resolution of issues.
Reporting and Documentation:
- Maintain accurate and up-to-date records of customer interactions, sales activities, and account-related information using CRM software.
- Provide regular reports to the sales manager or leadership team, highlighting progress, challenges, and opportunities within assigned key accounts.
QUALIFICATIONS:
- Bachelor's degree from a four-year college or university in Business Administration, Marketing or related field and 3 years of experience in a sales position; OR a minimum of 6 years relevant experience in lieu of a 4-year degree; OR an equivalent combination of education and experience.
- 2 years of experience in technical product sales, preferred.
- Business to Business (B2B) experience, preferred.
- Ability and willingness to travel occasionally (20-30% domestic travel)
- CRM experience is preferred.
Requirements
- Excellent interpersonal, written, and oral communication skill.
- Strong negotiation skills and the a