Trade your job for a career at ClearSource!
For more than a decade, ClearSource has delivered on our promises by nurturing careers and helping our staff turn professional goals and personal dreams into reality.
ClearSource is different because we hire the best and help them thrive. We do this by helping our people get what they want by working with them to achieve their dreams. So just what would you be doing as a ClearSource Health Sales Associate.
Core Responsibilities:
- Show up for assigned shifts and follow scheduled lunches and breaks.
- Take inbound and outbound and provide process-related resolutions.
- Care for customers in accordance with ClearSource standards of quality:
o Accuracy always give only correct information and follow established processes
o Connection emotionally connect the customer with our client’s brand
o Ease focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue
- Receive inbound calls and assist the clients on their inquiries.
- Answer calls within 30 seconds.
- Do outbound calls to follow up on client's inquiry.
- Call clients inquiring through the website. Book appointments for clients needing hearing evaluation.
- Providing clients details about their appointments (time, name of provider, address and phone number.)
- Assist clients in updating their account if needed.
- Add notes on their accounts with regards to what happened on the call/transaction.
- Make sure details are placed correctly on their accounts. Make sure to add companion script on every hearing evaluation.
- Make sure that clients will be referred to our designated department for insurance inquiries.
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy) Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
Requirements
- Must have at least 2 years BPO experience.
- Must have 1year sales experience for inbound or outbound
- Good English communication skills
- Must know how to speak Spanish
- Amenable to shifting schedules (split OFF, weekdays OFF and changes on shift time)
Benefits
- Health insurance
- 401(k)
- Dental insurance
- Life insurance
- Work from home hybrid
- Commission Structure