Lead Customer Experience Specialist
Concord, MA (onsite with flexibility)
About Us:
FreshCut Paper was created by renowned designer Peter Hewitt in 2020. Our life-sized pop-up floral bouquets consist of whimsical and breathtaking blooms that are wilt-proof and crafted to last a lifetime. Our paper sculptures are affordable, environmental, artful, and lasting. We are poised to take a bite out of the $8 billion fresh cut flower industry and the $6 billion greeting card market.. Our product is a compelling, contemporary, alternative way to send flowers and yes they are beautiful.
Beyond having a fraction of the carbon footprint of imported flowers, we plant a tree for every bouquet sold, and partner with 1% for the Planet, an organization and global movement that tirelessly works to tackle our planet’s most pressing environmental issues.
The Opportunity:
In this role you will lend support to the team leadership by learning both ecommerce and wholesale channels, taking a role in supporting key accounts, and providing operational, coordination, logistical support to the warehouse for both channels. You will assist in evolving best practices, processes, and providing exemplary customer and vendor experiences. This person will lead by example in exceptional service, problem solving, and providing data and communication from the front line to business. This position will give you the ability to be creative, make an impact, and visibility into Marketing and Product Design. It is a dynamic role, where no day is ever the same. You will practice agility and enhance your ability to make good business/customer decisions.
What you will be doing
What success looks like:
As a fast growing business with explosive potential the site will need to grow with the business. Opportunity is abundant. You have direct impact and influence on the website's evolution. We are looking for people who embrace learning, ideation, collaboration, risk takers, and see the positive in what an undefined future will be. There is an opportunity to define your career path and contribution in and outside of your expertise. As the business grows, successful talent will grow with it. Successful people will create impact and put the team over individual wins. Greatness is achieved through collaboration.
Requirements
What you will bring
The Employee FreshCut Paper Experience
We are a small and growing company that is ambitious and thinks big. We want to create a product and customer experience that matters to people and the greater good.. We think of FreshCut Paper as a community rather than a company. One that cares, values creativity, contribution, and is constantly evolving. The goal is to build a company that is meaningful and the employees have purpose and an environment to do their best work. Risks are rewarded and successes are shared.
EOE
FreshCut Paper is an equal employment opportunity employer. We celebrate diversity and do not discriminate on the basis of race, ethnicity, citizenship, national origin, religion, age, gender, sexual orientation, physical or mental disability, veteran or active military status, marital status.