HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX
HICX is seeking a highly skilled and motivated Solution Consultant to join our team. As a Solution Consultant, you will play a pivotal role in shaping our customers' experience and driving the success of our Supplier Management Platform. With our platform, large enterprises can unlock the value of their supplier relationships by consolidating supplier data and streamlining supplier management processes.
This is an excellent opportunity for someone who is passionate about driving innovation and creating seamless customer experiences. HICX is at the forefront of delivering supplier data and information management solutions, serving some of the world's largest organizations in industries such as CPG, energy, manufacturing, aerospace, and defense. By joining our team, you will contribute to transforming the way these organizations interact with their suppliers, driving greater efficiency and unlocking supplier innovation.
You will be responsible for the success of solution implementation of the HICX platform across multiple customers. You will own the delivery of the solution design and implementation, working closely with project managers and solution architects. This is a customer facing role working with HICX’s fortune 5000 customers. The role will include managing a small team of analysts and technical consultants. If required, you will be expected to support sales teams to build demos and by providing solution expertise.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Lead cross-functional teams during the implementation process, ensuring successful implementation and user onboarding.
- Serve as a subject matter expert on our platform, staying up-to-date with the latest features and enhancements.
- Stay informed about industry trends and best practices in supplier management and contribute to thought leadership initiatives.
- Provide post-sales support, addressing any technical questions or issues that arise during and after implementation.
- Demonstrate excellent customer facing skills, meeting with customers both in-person and virtually to drive out detailed design outcomes and advise on transforming business practices in accordance with software design.
- Provide solutions to configure, customize and integrate with our products.
- Provide overall leadership for the solution scope of customer projects and be able to work with minimal supervision, reporting to the project manager
- Work with project managers to serve as the subject matter expert on implementation requirements and relevant technical information.
- Identify technical challenges and provide recommendations for improvement, focusing on customer satisfaction and efficiency.
Requirements
Skills and Experience:
- 2+ years’ professional experience working as a team member of software implementations
- 2+ years’ domain experience with procurement software such as Supplier Information Management or P2P (Coupa, Ariba, Basware, Ivalua etc.)
- Desirable to have 2+ years’ experience with procurement/supply chain processes and data in ERPs and other systems (SAP, Oracle, JDE, PeopleSoft, etc.)
- Experience delivering the build of SaaS products aligned to customer requirements and business processes
- Strong understanding and hands-on experience with SaaS products
- Understanding of the principles of scripting languages, SQL, APIs and data models
- Experience working in environment with software development and web technologies
- Excellent client-facing and internal communication skills
- Outstanding organizational skills including attention to detail and multi-tasking skills
- Strong practical experience with Microsoft Office
- Strong written and verbal communication skills
Benefits
- Work from anywhere within US - we are a fully remote company.
- Flexible PTO - We offer 25 days of paid holiday per year + 10 US Public Holidays.
- Connect and socialize with the team during our company socials and off-site events.
- We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
- Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
- Work with a diverse, international team.
- Health insurance for your health and medical needs.
- 401k plan and matching contributions, subject to plan terms
- Tons of amazing career opportunities in a fast-growing in-demand industry.