Technical Support Engineer, Digital Infrastructure
Calabrio, United States
Job Description
Calabrio is seeking a highly skilled and motivated Engineer of Digital Infrastructure to join our team. As a Tech Support Engineer of Digital Infrastructure at Calabrio, you will have the opportunity to work in a dynamic and collaborative environment where innovation and continuous improvement are highly valued.
Responsibilities:
- Provides technical L2+ support, responds to and completes help desk tickets as submitted by end-users.
- Setting-up and onboarding new employees including their accounts, hardware, and software requirements.
- Responsible for remote installation, configuration, maintenance, and troubleshooting of user PCs, printers, and conference room equipment.
- Performing hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
- Monitor (SIEM/SOAR) solution and enhance the threat detection capabilities. Work with team to remediate security vulnerabilities.
- Testing and installing computer hardware and software applications.
- Assisting the organization by taking inventory of all hardware and software resources.
- Developing and maintaining required end-user documentation.
Requirements
- Bachelor's degree in an IT-related field.
- 7+ years of a relevant background, according to the description above.
- Experience troubleshooting Windows and macOS systems.
- Hands-on experience in Microsoft Azure cloud, InTune and Microsoft Security stack e.g., Azure-Active Directory, Sentinel, Defender Suite, Data Loss Prevention, Information Protection, Threat Protection, Compliance and Audit.
- Hands-on experience of Microsoft-365 apps platform including license assignment, Azure AD group management, and SaaS application assignment.
- Experience in providing end-user support for enterprise applications such as Salesforce, NetSuite, Workday-HR, and others.
- Experience working with Zendesk or ServiceNow as IT service desk tool.
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards amp; Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the gt;40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application p