Lead Guest Service Associate - Ventura, Ca
National Health Foundation, United States
Job Description
POSITION TITLE: Guest Service Associate- Shift Lead
REPORTS TO: Operations Manager
LOCATION: Ventura, CA
CLASSIFICATION: Non-Exempt
SALARY: $18.75 Hourly Rate
PERTINENT INFORMATION:
Work Shift: Sunday - Thursday, 11PM-7:30AM
Guest Services Associate
The Guest Service Associate Shift Lead will provide support and leadership while overseeing the day-to-day functions of the Guest Service team members on their assigned shift (Overnight) at our Ventura Facility. They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Service Associate - Shift Lead will:
- Collaborate with Operations Manager to schedule staff to ensure shifts have sufficient coverage.
- Delegate tasks to GSA team members in alignment with departmental goals. Complete shift assignment sheets in collaboration with Operations Manager.
- Conduct shift meetings in the absence of the Operations Manager to debrief or discuss ongoing staff support.
- Attending regularly scheduled team meetings and training. Complete daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
- Collaborate with Social Services and nursing department to ensure information is accurately received and executed by GSA while on shift.
- Provide quality assurance, coaching and support to GSA team; collaborate with the Operations Manager to plan, monitor, and appraise job tasks and responsibilities.
- Implement systems, policies and procedures as directed by the Operations Manager and Director, delegating new assignments to team members, as needed.
- Review daily logs and shift notes for accuracy and completion. Complete inspections of all assigned duties for accuracy, completion, and address according and report to Operations Manager as directed.
- Ensure all incident reports and/reporting and supportive documentation are completed accurately for Operations Manager amp; Director’s review.
- Ensure the safety and security of the facility; conduct safety drills as scheduled by Operations Manager and Director; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
- Assist with GSA onboarding and provide ongoing training, as needed.
- Perform all general Guest Service Associate responsibilities to assist team.
- Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Operations Manager and Director’s instructions and guidelines.
- Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Operations Manager for review.
- Flexibility to adapt to schedule changes and or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
- Must work as an extension of Operations Manager in their absence.
- Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
Requirements
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- No write-ups or performance improvement plan within the last 6 months (internal hires)
- Excellent communication skills both oral and written; time management and strong organizational skills.
- Flexible schedule, with the availability of coming in to fill in vacant shifts due to call offs.
- Positive and professional attitude.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
- Computer proficiency in Microsoft Office Suite
- Current CPR and First Aid Certification (Preferred but not required) Valid CA driver’s license.
Physical Requirements
The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
Benefits
What's in it for you?
Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits packa