Have you ever walked into a place and felt right at home? There’s an undeniable energy about the place. People are chatting, laughing and exchanging ideas. No one’s afraid to speak up. And everyone cares about the work amp; each other.
This is Phocas in a soundbite. We are looking for superstar IT or Computer Science graduates who are based in Reno, NV to join our Customer Support Team as a Graduate Support Consultant. You will ensure sound and effective delivery of technical support for the deployment and use of the Phocas suite of products. And be someone who enjoys assisting our customer base by providing technical support, perform trouble-shooting functions, and resolve simple to complex customer issues.
Here’s how you’ll do that:
During the 24-month paid Graduate program, you will get real hands-on exposure and experience across a myriad of scenarios, customers, and responsibilities. You will ensure sound and effective delivery of technical support for the deployment and use of the Phocas suite of products. And be someone who enjoys assisting our customer base by providing technical support, perform trouble-shooting functions, and resolve simple to complex customer issues.
In return for your hard work and fresh insights, we will provide you with the ability to accelerate your development and learning, have incremental pay increases, and provide you with the support and guidance you are looking for to take your career in the direction you choose.
Requirements
Educational
Bachelor’s degree in Computer Science, Information Technology, or related field (can also be attending school for these degrees).
Essentials
While a successful applicant will not necessarily have industry or BI experience, strong customer engagement skills are essential. It would be advantageous if you have some knowledge on SQL, data points integration, databases and/or data analytics from subjects undertaken as part of your courses. Additionally, the ideal candidate will have:
Benefits
We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant.
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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