.Top Tier Catering NYC is a full-service catering company specializing in all of your catering needs. Providing luxury southern cooking for any occasion; we also create custom menus and decor to fit each client’s unique taste, need and budget. We strive to ensure the complete satisfaction of every customer by offering professional and friendly service through our fresh vibrant presentations. Whether social or corporate, party or business conference, wedding or charitable gala we are here to help! Our catering consultants can’t wait to transform your vision into a reality.
The Role
Top Tier Catering Restaurant Manager role requires the planning and coordinating of all day-to-day activities required to run a high-touch catering and FOH operation, a hybrid of organizational efficiency and exceeding excellence in customer service. The Restaurant Manager will oversee two Brooklyn locations with a small and mighty team. The role leads by example in delivering on the ambitious standards set by the Owner, overseeing all aspects of restaurant operations; management of BOH and floor staff; and management of sales and profits. Reporting into the Owner/Executive Chef, the Restaurant Manager will work closely together to scale the business for two locations creating SOP’s and operational standards for all aspects of the business.
Requirements
- 3+ years acting as a Restaurant Manager or similar role in luxury hospitality, food + beverage, or Restaurant environments.
- Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of all Top Tier Catering operational functions.
- Hold responsibility for long range strategic planning for all components of the Top Tier Catering Food and Beverage operational programs.
- Proven leadership and professional development experience with teams of individuals from a variety of positions: cashiers, line cooks etc.
- Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization.
- An innate understanding of high-touch customer service you are the consummate host and no detail in providing for guests, or our teams will go unnoticed.
- The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of Top Tier Catering operations.
- As an ultimate ambassador for Top Tier Catering brand will ensure customer relations for all Guests are executed to the highest level of service, resolving all customer complaints amp; correspondence as required.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control.
- Pre and post service analysis of the cost effective and efficient allocation of staffing levels per location in relation to daily operations and or catering event bookings.
- Assist Owners with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff.
- Assist Owners in counting monthly inventory pars of OSamp;E, Uniforms amp; Linen.
- Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
- Development and implementation of training manuals and materials for staff across the business.
- Ongoing development of team members to ensure detailed product knowledge, growth and professionalism. Effective performance management and discipline of all staff.
- Effective communication during pre-service briefings of information relating to all offerings, guests, and daily operations.
- Set the standards of service unique to Top Tier Catering, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
- Attend and coordinate daily / weekly amp; monthly operational meetings to ensure effective coordination and cooperation between departments.
- Implement effective policies to ensure that overall FOH, Kitchen and BOH areas cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A.
- May be required to lift up to 50 lbs. occasionally. Must be able to stand for a long period of time.
- Available to work late nights, as required.