Senior Client Success Manager, Global Accounts - EP
Rystad Energy, United States
Job Description
The Opportunity
Rystad Energy is seeking a dynamic individual to join our Houston-based Sales amp; Marketing team as a Senior Client Success Manager, Global Accounts. You will be responsible for developing and maintaining strong relationships with our key clients as part of the Key Account team. You will serve as their initial point of contact, understanding their unique business objectives and providing strategic guidance to ensure their long-term success with our solutions. You will collaborate with Global Key Account Managers on a portfolio of accounts to ensure each relationship is growing and developing.
The successful candidate must be detail-oriented, an excellent communicator, and work flexibly as part of a multi-person team. Experience collaborating with multiple internal stakeholders and customer interaction is critical. Knowledge of the energy industry is required.
Key Responsibilities
· Serve as primary post-sale point of contact to develop strong customer advocates and become a trusted advisor to our clients.
· Manage and nurture relationships with our key users, ensuring their success and satisfaction.
· Jointly define success criteria with clients by understanding their business challenges in order to best manage product adoption.
· Create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
· Serve as primary point of contact with regional Customer Success Managers to drive engagement and coordinate strategic objectives of Engagement Plan globally.
· Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
· Develop an understanding of Rystad Energy products and services to proactively increase clients’ adoption and expansion.
· Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
- Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
- Encourage key clients to become advocates, providing testimonials, referrals, and case studies.
· Discover opportunities for additional products and services.
· Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.
· Partner with Key Account Managers to provide insights on client health with a focus on adoption, growth, and retention.
· Provide client feedback to internal teams, including Product Managers and Client Solutions.
· Act as the escalation point for any critical issues or concerns and work closely with cross-functional teams to resolve them.
· Participate in industry and networking events to grow the Rystad Energy brand.
· Maintain and leverage all client data and interaction records using internal sales tools (eg. CRM system).
· Contribute to the wider vision and strategy of the Client Success team.
Requirements
Skills amp; Attributes for Success
· Bachelor's degree in a relevant field (energy, business, marketing, engineering, etc) required.
· 3-5 years of demonstrated experience as a Customer Success Manager in a SaaS or DaaS company, with a strong focus on managing key/global accounts.
· Proven track record of managing and growing key client accounts.
· Experience in growing client satisfaction, adoption, and retention
· Experience working with database products or SaaS is an advantage.
- Understanding of energy market intelligence and its value proposition.
- Experience in teams with multiple stakeholders.
· Ability to prioritize and multitask, excellent organizational skills.
- Strong communication and interpersonal skills, with the ability to communicate at both operational and executive levels.
· Analytical mindset, with excellent problem-solving and critical thinking abilities.
- Strong project management skills, able to handle multiple client accounts simultaneously.
- Client-focused with a passion for delivering exceptional customer experiences.
- Self-motivated, proactive, and results-oriented.
· Microsoft Office skills (Word, Excel, and PowerPoint).
· Experience with market intelligence platforms required (ie: PowerBI, Tableau, Spotfire, etc).
· Must be authorized to work in the US.
Location
This position is located in-person at Rystad Energy's Houston office.
Application deadline: December 31, 2023
Benefits
What We Offer
· A global and quickly expanding international business culture.
· A diverse, dynamic,