Sales Support Specialist, Customer Support, Customer Experience
Olea Kiosks Inc. , United States
Job Description
Olea Kiosks is a leader in the self-service kiosk industry, designing visually stunning and highly functional kiosks that are seen every day in airports, restaurants, department stores, hospitals, hotels, casinos, and more. Our products process hundreds of millions of transactions across the United States each year, facilitating everything from high tech biometric identification, to ordering a burger. Olea's success depends on hard working, talented people like you!
Sales Support Specialists are an integral part of the team here at Olea, and the main point of contact for our customers/internal stakeholders throughout the manufacturing process. The role is focused on providing a premium experience for our customers, by leveraging the most up-to-date technology to efficiently track and communicate progress to them.
Olea has a great reputation for the quality of our products, and ability to deliver on our customer requirements. The company is focused on making the right moves which will lead to successful and exemplary outcomes for our customers. If you are excited by the opportunity to develop executive-level relationships, facilitate technology deployments of all sizes, and being part of a creative design environment, you may find this is a great role for you!
Like what you've seen so far? Here's a closer look at a typical day for our Sales Support Specialists:
- Acts as the primary point of contact, and builds long-term relationships with customers
- Assists customers with day-to-day questions and concerns, through various means, including E-mail, phone, screen-share, and in-person meetings
- Serve as the Olea subject matter expert providing guidance and addressing challenges on customer projects
- Develop tools, processes, and best practices to ensure customers are realizing the greatest possible value from Olea.
- Work closely with the Sales and Leadership teams to share customer insights that inform additional product and service sales opportunities.
- Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience.
- Ensures timely and successful delivery of solutions according to customer needs and objectives
- Tracks customer orders throughout the manufacturing process, provides up-to-date status reports, and ensures on-time shipping of orders
- Solicits customers’ feedback on service, technology, and product delivery; shares feedback with appropriate Account Executive and/or management personnel
- Works closely with the Sales department and Account Executives to onboard and integrate new customers
- Enters new orders into the ERP system
- Organize meetings and various internal/external events.
If you are looking for a career growth opportunity where you will play an integral member of the team, APPLY NOW! We look forward to hearing from you!
This is a full-time, office-based position in Cerritos, CA. Starting pay for this role is $25 to $28 per hour.
Requirements
To be considered for the position, candidates should have the following qualifications:
- Minimum of one year experience in customer service, sales support, or other administrative role; sales support experience in an electronics manufacturing environment preferred
- Fluent in English; bilingual English/Spanish helpful
- Ability to build and nurture lasting relationships with clients
- Disciplined and organized with the proven ability to manage multiple projects and/or deadlines
- MS Office and ERP system experience
- Ability to think proactively and solve problems, limiting impact to production and delivery schedules
- Collaborative and team-oriented player who thrives in a fun and fast paced environment
- Growth mindset with a passion to learn and reach your full potential
Benefits
When you join the Olea Team, you'll get to work with some pretty amazing people, plus you'll receive a competitive wage, two weeks of paid vacation, paid holidays, no-cost Notary services during regular business hours,, and you'll be eligible to join our group benefits, including:
- Medical (Kaiser and Anthem plans available)
- Dental
- Vision
- Life
- Critical Illness
- Aflac Accident
- Aflac Cancer
- Aflac Hospitalization
- Pet Insurance
- 401k with a generous matching contribution