Position Summary
The Dispatch Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional repairs needed. The Dispatch Service Advisor plays a crucial role: aligning excellent customer service and dispatch abilities with our customer’s need to deliver excellence safely. This position is highly collaborative, internally and externally facing, and requires a high level of customer service and communication skills.
About Equipment Experts
This company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Our mission is to drive our customer’s ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with safety, integrity, communication, alignment, accountability, and are results oriented.
Performance Objectives
- Ability to communicate in both a timely and effective manner.
- Have a basic understanding of system function on a machine.
- Maintain a clean and organized work environment.
- Being an accountable, punctual, and dependable team member.
- Conducting follow up with customers and technicians on pending jobs and finding solutions to move forward.
- Have an intuitive approach to problem solving.
- To quickly and concisely document service order updates in real time.
Scope of Work
- Heavy duty trucks
- Forklifts
- Heavy Equipment
- Aerial Equipment
- Minor fleet automotive work
Requirements
Capabilities and Key Competencies
- Ability to read and comprehend technician service order write ups.
- Ability to transfer basic understanding and knowledge about mechanical systems between different types of equipment.
- Demonstrated analytical, problem solving, and decision-making ability.
- Ability to thoroughly document customer concerns and service order updates.
- Ability to effectively utilize company computer, email, and IP phone system.
- Ability to take rotating on call shift (phone only) for emergency dispatch of established customers.
Education amp; Experience
Physical Requirements
- Ability to lift minimum of 10 pounds occasionally.
- Wear required personal protective equipment as required.
- Sit for multiple hours at a time.
Benefits
Benefits
- Healthcare/Vision/Dental package available after 90 days
- Employee's premium for Healthcare/Vision is covered 100% by Equipment Experts
- Competitive rates for dependents healthcare coverage
- Sick Leave
- Vacation Leave, starting at two weeks, accrual
- Supplemental Insurance available
- 401k plan
- Company events
- Weekly Production Bonuses
- Six major holidays paid
Schedule - Full time Position
- Monday through Friday, 7am - 4pm