US Account Manager
Acolad, United States
Job Description
Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
We are currently looking for an Account Manager to join our US team. As an Account Manager, the main purpose of your job is to achieve revenue, profitability and customer satisfaction goals at an assigned portfolio of strategic accounts. This position can be based in one of our US offices or can be fully remote (must be based in the US).
Responsibilities:
Develop and maintain strong relationships with existing key customer contacts through team members and/or self. Create and grow new relationships throughout the account to achieve high levels of customer intimacy and support business growth and financial objectives (revenue, gross margin, internal market share).
Master the Acolad service and solutions portfolio, support team on business case and positioning of complex combinations of services and technologies, through Account Management driven opportunities or in collaboration with Sales and Solution Management.
Collaborate with Sales, Global Account Directors and Solution Management on business opportunities.
Develop and maintain Strategic Account Plans.
Maintain, identify and develop key (potential) customer relationships.
Master the Acolad offering.
Monitor engagement and operation processes to ensure customer requirements and be customers main contact.
Ensure process compliancy, data quality in systems and adherence to Account Management Guidelines.
Act as liaison/facilitator between customers and other company resources to ensure excellence in meeting customer requirements and customer retention.
As needed, develop and manage a team of Strategic Account Managers through coaching, training, and on the job support. Drive acquisition and/or promotion of talents, and ensure retention.
Own and support process compliance within the team, data quality in systems and adherence to Account Management Guidelines.
Requirements
Bachelor's Degree in Business Management, Economics, Financial or a related field.
3-5 years of proven experience in Account Management managing large or enterprise accounts.
Account team leadership or direct management experience.
Significant experience in the Localization industry.
Strong analytical skills to match client requirements with our service offering and create/write compelling presentations and proposals.
Excellent negotiation skills.
Excellent communication skills.
Strong interpersonal skills.
The salary range for this candidate is $60K-85K. The salary will be determined by experience and physical location of the candidate. The package also includes a variable compensation based on meeting assigned objectives.
Benefits
Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options (range of $6,000 to $14,000 depending on election and coverage levels).
Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
In addition to the benefits package, Acolad offers the following time off:
Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
Nine paid holidays per year.