Operations Manager
AnswerHero, United States
Job Description
For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees and our employees care for our clients.
Our team continues to evolve stronger and larger and that’s where you play a role.
We're looking for someone who can absorb day-to-day responsibilities of the executive leadership team and establish transformative relationships with department stakeholders to affect positive change. In this role, you will be responsible for facilitating effective communication, streamlining decision-making processes, and executing critical initiatives. Over time this role will absorb additional responsibilities and become an integral part of the management team. This role requires a high level of discretion, professionalism, and the ability to work collaboratively across the organization.
If you have what it takes to be a Hero please apply!
Now, a little about us!
AnswerHero provides small and medium-sized businesses with professional live answering and virtual receptionist services.
It’s important to note that we are not a call center; we only service our own virtual receptionist accounts. We have helped clients nationwide in diverse industriesfrom the medical to the legal to real estate and service industrieswe have helped all kinds of clients streamline their businessesfrom doctors’ offices, attorneys, realtors, and churches to beauty salons, consultants, and electricians.
Our company is built on the foundations of teamwork, dedication, and efficiency. We understand that the basic pillars of a business are communication and professionalism. Our goal is to provide a reliable and trustworthy serviceone that our customers will be satisfied with.
Requirements
Essential Duties and Responsibilities:
- Provide executive level support
- Attend meetings, document discussion and action items. Act as the communication liaison on critical projects that require cross functional coordination and/or initiatives.
- Review and prioritize incoming communications, reply directly to routine inquires
- Prepare memos, reports, spreadsheets, and presentations
- Draft external communication and/or assist drafting RFPs regarding strategic sales projects.
- Provide assistance to various departments as needed - HR, operations, sales and marketing, etc.
- Ability to troubleshoot problems in a variety of disciplines
- Assisting the Customer Care department with billing-related escalations
- Routinely reviewing staff metrics to identify problem areas and areas of opportunity
- Help maintain a quality assurance program
Preferred Qualities:
- Enjoys writing and has strong professional writing skills
- Strong business acumen
- Confident verbal communication skills
- Experience communicating with team members, customers and vendors in a professional manner
- Ability to work in a fast-paced, team-oriented environment
- Required Experience: at least 4 years of work experience
- Positive, enthusiastic outlook about solving problems and improving the business
Skills:
- Proficient use of MS Office Products
- Call center experience a plus
- English speaking, writing, and reading comprehension; active listening; organization and attention to detail
- A problem-solving/solution-oriented nature using common sense
Benefits
Room for Growth
We’re a growing company with plenty of opportunities for career advancement including training and management. We believe in growing together!
Part of a Team
When you work at AnswerHero you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as its employees. We recruit the best and treat them the best so we can all grow together.