Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at
http://www.hingehealth.comWork From AnywhereFor this position the individual has the flexibility to work anywhere, within the US / Canada (use the country tied to the post)About the RoleIn this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.
The ideal candidate will have experience in enterprise account management. Startup experience is a plus, but not a must. They are excellent at building relationships at all levels, managing the demands of a full book-of-business consisting of large employer clients, and an expert of communicating effectively with internal and external stakeholders, (e.g. clients, consultants, health plans, cross-functional partners, etc). We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer retention and satisfaction year after year.WHAT YOU’LL ACCOMPLISH
- Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients.
- Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).
- Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests.
- Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.
WHAT WE'RE LOOKING FOR
- Relationship-building: Able to build relationships at all levels as a trusted amp; respected thought-partner.
- Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
- Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
- Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.
BONUS POINTS
- Experience at a high-growth company and understand the associated challenges
- Have an understanding of employee benefits, digital health, and the startup work environment
- Data integration proficiency, advanced Excel knowledge and skills
WHAT YOU'LL LOVE ABOUT US
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
- Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and