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Senior Program Manager - Client Onboarding and Management
Cherre, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Dec 18, 2023
Last Date
Jan 18, 2024
Location(s)
Job Description
Cherre is the leader in real estate data and insight. We connect decision makers to accurate property and market information, and help them make faster, smarter decisions. By providing a unique "single source of truth," Cherre empowers customers to evaluate opportunities and trends faster and more accurately, while saving millions of dollars in manual data collection and analytics costs.
Cherre is looking to add a Senior Program Manager for Client Onboarding amp; Management to our Client Experience team. In this role you will assume a leadership role, overseeing the successful onboarding and management of our enterprise commercial real estate (CRE) clients.
In addition to acting as the conduit between Cherre's technology teams and our global tier one CRE clients, you will also be responsible for engaging with and ensuring delivery from Cherre’s service partner network where required to support client delivery. Your extensive experience in working with real estate services firms, large global asset managers and CRE technology platforms will be essential in driving client satisfaction.
We are a remote-first company. To fulfill this role with Cherre, below are some key responsibilities that will be dynamic as your role and Cherre’s platform evolves:- You will get to directly engage with clients in delivering real estate data solutions built on modern technology, solving client problems with the support of the larger Cherre team.
- You will get to be creative in augmenting Cherre’s real estate platform with enhanced support models to further drive value for clients.
- You will be constantly keeping a pulse on the real estate data needs and demands of our clients, identifying trends and advising on shifts to the Cherre product roadmap.
- You will have a strong attention to detail, to be able to manage multiple projects while ensuring accountability both within Cherre and with client stakeholders.
- You will build reusable methodologies and frameworks that will allow Cherre to grow in a accelerated and cost effective way.
More specifically, here are some detailed responsibilities:
- Client Onboarding: Oversee the end-to-end client onboarding process, ensuring effective coordination between Cherre's technology teams and clients to achieve a seamless transition onto the Cherre platform.
- Domain Expertise: Leverage your in-depth understanding of the commercial real estate industry to facilitate meaningful conversations with clients regarding their data requirements and how Cherre's solutions can help them achieve their goals.
- Systems Knowledge: Serve as a subject matter expert (where possible) on the systems used by large enterprise Asset and Investment Managers in the Real Estate industry, including accounting systems, deal flow management tools, leasing platforms, valuation software, investor reporting systems, and debt management platforms.
- Stakeholder Management: Build and nurture strong relationships with clients, acting as a trusted advisor and escalation point throughout the client lifecycle with Cherre.
- Program / Project Coordination: Lead cross-functional teams, including Product and Engineering, to drive project execution, ensuring timely delivery and successful outcomes for clients.
To be effective and successful in this role, below are some requirements for you to consider:- Necessary:
- 15+ years of experience in the real estate industry, with extensive knowledge of commercial real estate operations, including asset management, property management, acquisitions, and related processes
- 10+ years of experience in ensuring success of global real estate services partnerships, including scoping, contract negotiation and delivery management
- Strong familiarity with the systems used in the commercial real estate industry, such as accounting software, deal flow management tools, leasing platforms, valuation software, investor reporting systems, and debt management platforms.
- Proven experience in program and project management, including the ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Strong understanding of real estate process optimization and workflow management within a CRE client
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, internal teams, and stakeholders at all levels.
- Exceptional problem-solving and analytical skills, with a strategic mindset to identify and address client needs effectively.
- Self-motivated and able to work independently, as well as part of a team, in a fast-paced and dynamic environment.
- Nice to Have:
- Experience with Monday.com
Job Specification
Cherre
Information Technology and Services - San Jose, United States