Business Development - Military Liaison
San Antonio Behavioral Health, United States

The Business Development Military Liaison's role is to identify installations within the US and abroad who would benefit from our services.

• Educate referral sources on service lines.

• Build relationships and problem solve with the referral sources to ensure their needs and those of the patient are met.

• Should be able to discuss military protocols, assist with coordination of admissions and discharges in order to build census.

• A key part of the job is identifying new possible referral sources.

• Must be able to travel 3+ days a week in the USA and abroad.

• Develop and maintain positive relationships and be available to referral sources 24/7.

• Will assist in executing strategic plans for growth with SABHH.

• Ensures strategic branding.

• Promotes and motivates marketing and other key staff in referral and admission development.

• Prepares and makes program presentations to agencies, prospective referral sources, local community officials and other influential key to the success of defined community liaisons programs.

• Monitors referral/admission/discharge statistics and analysis to integrate required plan adjustments with marketing.

• Ensure that administration maintain up to-date key account records including background, contact history, objectives, referral trends, etc.

• Ability to develop an adequate knowledge of State, Federal and other regulatory requirements related to the facility.

• Maintain up-to-date information, as needed, on specifically assigned competitors including pricing, census, product information, and marketing strategies.

• Review Intake activity and daily to discuss adjustments as needed.

• Monitor competitive activity and report to team members and leadership.

• Participates in intradepartmental and interdepartmental activities directed at improving communication, coordination, and quality patient care.

• Initiate census recovery plans as needed.

• Maintain account list.

• Establishes good rapport and communicates well with persons inquiring about facility services.

• Provides customer services to referral sources.

• Other duties as needed.

Requirements

• Bachelor’s degree in Marketing, Clinical Program or related field. Master’s degree preferred. Experience will be considered in lieu of degree, High School Diploma required.
• Military experience a plus.
• Two years' experience in a hospital setting preferred.
• Strong customer service skills.
• Strategic problem solving with ability to adopt to change and /or uncertainty.
• Knowledge of regulatory standards, compliance requirements and hospital policies and procedures.
• Continuously strives to meet/exceed goals.
• Good written and oral communication.
• Attention to detail and understands market trends.
• Must be a self-starter.
• Able to work autonomously or as a member of a team.
• Must be proactive in identifying resource and problem solving.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)

Job Rewards and Benefits