About Robin:Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences. Our platform redefines work and community building for hybrid companies everywhere. With industry-leading desk booking and room scheduling software alongside our powerful workplace analytics, our mission is to empower people to do great work and foster a sense of community.
Hybrid Work.We believe the best work gets done when employees have the best of both worlds. Some days that's working from home and there are other days when that takes place at our Robin HQ, located in the Seaport District of Boston. Our teams value the energy of in-person collaboration and the productivity of heads-down remote work. We empower our Robinauts to choose what works best for them, team policies are set at a department level.
We are looking for an inspiring analyst to join our Go-to-Market Systems and Operations team, focused on building out our customer success processes and Gainsight platform. This role is expected to be in our Boston HQ office at least twice a week.This role is interesting because:
- You are self-motivated and results driven, and are able to work both independently and in a cross-team environment.
- You can turn data into actionable insights and help drive the usage of Gainsight to improve overall efficiency and customer experience.
You are qualified if you have:
- Strong analytical and critical thinking skills with the ability to collect, organize, analyze, and disseminate information and data.
- Ability to set and meet deadlines, manage competing priorities, and shift focus when necessary.
- A desire to incorporate feedback and personally grow as a team member.
- Experience designing and building technical solutions within Gainsight CS, including explanations of how you have translated business requirements into technical requirements.
- Bonus: Gainsight NXT Admin Certified
How our values show up in this role:
- Drive: You see process inefficiencies as opportunities to improve and tackle them eagerly.
- Innovate: You don’t accept we’ve always done it this way as an acceptable response and aren’t afraid to recommend new ideas.
- Adapt: You are resilient and are able to bounce back after setbacks or shifting priorities.
- Unite: You are a strong communicator and are able to collaborate with people with differing perspectives.
Benefits:- Medical amp; Dental Insurance through Blue Cross Blue Shield covered at 100% for employee-only plans and 85% for family members.- Vision Insurance offered through EyeMed- Company sponsored 401k with up to a 3% match- Incentive Stock Options- 100% Paid Parental Leave- Flexible vacation time (that we actually use!)- 12 company holidays
Perks:- Professional Development Stipend- Talent Referral Program- Recognition perks through Blueboard- Annual company kickoff in Boston
We Celebrate DiversityRobin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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