Sales Account Executive (Upsell)
ButterflyMX, United States
Job Description
ButterflyMX is a rapidly growing proptech startup. If you don’t know what proptech is - the intersection of real estate and technology. Real estate and building operations are at the cusp of a technological evolution. ButterflyMX plays a critical role here, because we make property access simple for owners, staff, residents, and visitors. Our solutions are relied upon by more than 15,000 multifamily, commercial, student housing, and gated communities around the world including those developed, owned, and managed by the most trusted names in real estate. We have 1.9 million daily app users and an incredibly high customer satisfaction rate with over 20,000 5 star reviews in the app stores.
Our culture is built on having the best people work with the best people. As an Sales Account Executive (Upsell) at ButterflyMX you will be expanding our footprint with existing clients. You will call our current customers and show them the benefits of our rapidly expanding product suite. Each customer interaction is not only an opportunity to delight the customer, but provide another integrated ButterflyMX product into their community.
Responsibilities:- Manage and grow a portfolio of existing customer accounts, serving as the primary point of contact for all upsell and cross sell opportunities
- Cultivate and foster strong relationships with key stakeholders within client organizations
- Proactively identify opportunities for upselling and cross-selling ButterflyMX products and services to existing clients
- Collaborate with internal teams to address and resolve customer issues and inquiries in a timely manner
- Work closely with the sales team to ensure smooth customer onboarding and retention
- Monitor and analyze customer usage and satisfaction metrics to identify trends and potential areas of improvement
- Prepare and deliver regular reports on account performance and progress
- Stay up-to-date with industry trends and developments to provide strategic insights and recommendations to clients
- Participate in sales meetings and contribute to the overall sales strategy and goals
Requirements
- 2+ years of experience in account management, sales or customer, preferably in a SaaS or technology-related industry
- Proven experience in building and maintaining customer relationships and driving customer success
- Strong communication and interpersonal skills, with the ability to effectively engage and connect with clients
- Goal-oriented and self-motivated, with a demonstrated track record of meeting and exceeding sales targets
- Excellent problem-solving and negotiation skills
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Proficiency in CRM software and other sales tools
- Knowledge of the real estate industry and/or property management is a plus
Benefits
- Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
- Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
- 401(k) plan with a match
- 13 paid holidays and 25 days of PTO
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- HealthAdvocacy Program
- Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, ADamp;D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product
EEO STATEMENT
ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.