Member Success Specialist- Full Time
WorldVia, United States
Job Description
WorldVia is seeking a passionate and customer-focused Member Success Specialist to join our team. As a Member Success Specialist, you will be responsible for providing exceptional support and guidance to our network of independent travel professionals. You will serve as the main point of contact for our members, answering their questions, resolving their concerns, and providing solutions to help them succeed in their travel businesses.
Responsibilities- Build and maintain strong relationships with members, ensuring their satisfaction and success
- Respond to member inquiries and provide timely and accurate information
- Resolve member issues and concerns in a professional and efficient manner
- Proactively identify opportunities to improve member experience and provide feedback
- Collaborate with cross-functional teams to address member needs and deliver solutions
- Track and document member interactions and outcomes
- Stay informed about industry trends and best practices to better serve our members
About WorldVia
WorldVia is one of the fastest-growing brands in travel, a powerhouse travel marketing company backed by one of the most vibrant and dynamic independent agent networks in America, Travel Quest Network. We partner with thousands of independent travel professionals to market and deliver excellent travel experiences to every destination on the planet.
Before the coronavirus pandemic, Travel Quest Network/WorldVia grew at an average of 65% per year. Today, we’re rebounding at fantastic speed and expect to be bigger than ever by the end of 2022.
Great talent is at the heart of our expansion strategy, and we are looking for superstars to join our team.
Requirements
- Proven experience in a customer service role, preferably in the travel industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Empathy and a genuine desire to help others succeed
- Ability to thrive in a fast-paced and dynamic environment
- Attention to detail and strong organizational skills
- Ability to work independently and as part of a team
- Proficiency in using customer relationship management (CRM) software
- Flexibility to work occasional evenings or weekends
- Bachelor's degree in a relevant field is preferred
Benefits
- No weekends! Monday-Friday 9AM-6PM in the Roswell, GA office.
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) amp; LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401(k) with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
Our Team Members:
- Are fundamental optimists who believe that no industry compares to the travel industry.
- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed and speed over scope.
- Desire to work with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no egowhen our customers win, we all win.
We are seriously committed to your professional development and growth.
- You will set your own monthly goals aligned with our ambitious strategy.
- You will have our collective support in achieving significant winsand personal coaching from your manager.
- You will be encouraged to take risks, try new things, and be creative with your work.
- You will have many opportunities to exchange and engage in feedback.
- You will be offered continual chances to stretch yourself and raise your own "bar."
- You will be rewarded for achieving excellence and mastery.