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Senior Client Success Manager [Remote]
Cherre, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 8, 2024
Last Date
Feb 8, 2024
Location(s)
Job Description
Cherre is the leader in real estate data and insight. We connect decision makers to accurate property and market information, and help them make faster, smarter decisions. By providing a unique "single source of truth," Cherre empowers customers to evaluate opportunities and trends faster and more accurately, while saving millions of dollars in manual data collection and analytics costs.
At Cherre, we take client experience seriously. We’re on a mission to be an industry leader in providing an experience that delights our clients, and helps them maximize their value with our platform. From implementation and onboarding, our Client Success team takes the lead in engaging with our clients to ensure a positive experience using Cherre. The Client Success team is also responsible for product adoption, client satisfaction, the client relationship, renewals, and growth across our existing client base. Responsibilities- Contributing to our client-facing Client Success (CS) processes, policies, playbooks, and values to deeply integrate Cherre into our clients’ everyday workflow.
- Documenting internal processes and creating a scalable infrastructure to enable a superior overall client experience.
- Managing key accounts and day-to-day relationships with both platform users and data partners.
- Leading collaborative engagements to maintain and enhance client relationships.
- Delivering on clients’ business outcomes, client loyalty, and client retention.
- Expanding our client references, case studies, and working with Marketing, Product, and Sales to develop client collateral.
- Efficiently channeling client feedback to the product team, and working with the team to find solutions that meet or exceed client expectations.
- Coordinating and managing ongoing client calls and executive business reviews.
- Handling client escalations and helping with successful resolution.
- Supporting client renewals and partnering with internal stakeholders to execute accordingly.
Experience and Qualities- Must Have:
- 8+ years of real estate industry experience
- 5+ years of client-facing experience and experience working with executives
- Strong familiarity with the systems used in the commercial real estate industry, such as accounting software, deal flow management tools, leasing platforms, valuation software, investor reporting systems, and debt management platforms.
- Proven experience and ability managing successful business outcomes.
- Highly organized with the ability to define milestones, success criteria, and resources allocation to ensure on-time delivery. A background in project management is a plus.
- Understanding the Commercial Real Estate industry, and how companies benefit by leveraging data.
- Analytical mindset to leverage data and statistics to identify patterns and anomalies, and generate recommendations for process/product improvements.
- Process improvement experience.
- Excellent communication, presentation, conflict resolution, and problem solving skills, with focus on guiding clients through adopting out-of-the-box features as opposed to custom deliverables.
- A client-centric mindset and approach to all interactions.
- Nice to Have:
- Experience with Monday.com (or other PM solutions) as a program / project management tool, G-suite for email / documentation and Jira for reviewing product roadmaps / delivery efforts.
- Experience in real estate data management and governance practices
- Knowledge of agile scrum delivery methodology
- Experience working closely with the Client Success team to ensure a seamless transition from onboarding to ongoing client success.
Benefits- Competitive Base Salary
- Equity
- Attractive Healthcare Plans
- Paid Parental Leave
- Unlimited Vacation
- Flexible Work Schedule
If this opportunity sounds interesting, apply or reach out to our internal talent team. We are happy to tell you more about Cherre: the technology we work with, the problems we solve, the team we are assembling, and the culture we all contribute to. We are excited you are considering working with us and look forward to hearing from you!
At the top of the mountain we are all snow leopards. - Hunter S. Thompson
Cherre is an equal opportunity employer. We pride ourselves on hiring the best people for the job no matter their race, sex, orientation, nationality, religion, disability, or age. Job Specification
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