Note! Apply link will take you to an external website.
Account Manager - South Central
Alation, Inc., United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 9, 2024
Last Date
Feb 9, 2024
Location(s)
Job Description
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work they drive value for their enterprise, team, and role. In the words of one customer, Alation makes me look like a rockstar.
We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.
With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time, and our exceptional Glassdoor rating reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
As an Account Manager specializing in Data Intelligence at Alation, you will be responsible for owning and executing a portfolio of renewal contracts in an assigned territory with Alation’s Sales organization.
To be successful in this role, you will need to be driven, curious, intelligent, and passionate about customers and renewals. You will remove barriers to customer retention and collaborate with the broader sales and solution engineering team to deliver a high-value customer experience at the time of renewal. This is a demanding role that requires strong priority management and interpersonal skills.
The ideal candidate possesses a deep understanding of SaaS contracting, demonstrating expertise in minimizing financial attrition, identifying growth opportunities, and providing data-driven insights to enhance future outcomes.
This role is 100% remote reporting to the Regional Sales Director within a specific sales territory.What you'll be doing:- Customer Relationship Management: Cultivate and expand relationships with executive sponsors, champions, and decision-makers within customer organizations, emphasizing the significance of data intelligence.
- Renewal Management: Ensure timely renewals for assigned accounts and territories, utilizing customer data, analytics, and insights to assess the health of renewals well in advance. This is inclusive of outbound renewal activities such as discovering and educating new stakeholders and renewals qualifications for existing customers.
- Forecasting and Negotiation: Take ownership of renewal opportunities, forecasting accurately, negotiating favorable terms, and engaging internal resources for a seamless renewal process.
- Upsell and Cross-Sell: Identify and leverage upsell or cross-sell opportunities within each account, collaborating with the account team for mutual success.
- Risk Mitigation: Proactively identify renewal risks and develop mitigation plans, involving internal resources for prompt solutions.
- Problem-Solving: Recognize and escalate complex technical or business issues within Sales, Deal Desk, and any other parts of the organization to work on a solution that results in prompt sales closure and optimal customer satisfaction.
You should have:- 3+ years of experience in account management, customer success, inside sales, sales development, or renewals operations.
- 2+ years of experience managing accounts related to enterprise data management, data governance, or similar data intelligence solutions.
- Experience in a quota-carrying sales role with proven achievement in retaining and expanding into customer accounts.
- An expert with contract negotiation and account management across a range of renewal sizes, from high velocity, low touch renewals to low velocity, high touch.
- Have excellent written and verbal communication.
- A passion for building relationships and solution outcomes with customers, strong project management, organization skills, and process management.
- Ability to mitigate risk.
- A customer satisfaction focus.
- Experience working within a fast-paced late-stage startup environment.
- Excellent organizational skills with the ability to prioritize tasks and work independently and as part of a team
Job Specification
Alation, Inc.
Information Technology and Services - Tegucigalpa, Honduras