About Employer Direct Healthcare
Employer Direct Healthcare is focused on giving access to quality amp; affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives amp; you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role amp; someone from our HR Team will reach out to help you navigate our interview process.
Customer Service Business Analyst:
This individual will be an astute, analytical, and highly motivated self-starter. The ideal candidate will possess great attention to detail and strive for excellence in every interaction. A confident communicator with a dynamic personality and a drive to reach decision makers is essential. This individual will be responsible for using data to derive insights and optimize our Member Services and Network Experience performance to align with company objectives. The Customer Service Business Analyst should be able to assist in developing processes and procedures in a growing department, helping the team adopt change, and measuring the results of those changes. The Customer Service Business Analyst will need to be proficient or expert in Microsoft products, specifically Excel.
Responsibilities and Duties
- Work closely with SME to develop metrics and reporting strategies to integrate VoC insights into decision-making processes.
- For customer-facing technology enhancements or process improvements, ensuring proposed requirements and design reflects an exceptional and optimized customer experience that is easy and satisfying, providing feedback where appropriate
- Work cross-functionally to improve customer service and touchpoints via effective communication/engagement channels
- Conduct a high-level needs analysis to determine the organization’s pain points and analyze how the org can address those needs
- Conducting research and analysis to determine best practices, forecasts, and benchmarking for customer operations and customer experience within the utility space and across industries
- Perform exploratory analysis to understand processes, cross-functional interactions/relationships, and identify improvement opportunities to influence positive customer experiences
- Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
- Assist with client escalations and case management
- Create, maintain, and distribute process workflows and documents
Requirements
- Bachelor’s Degree (Business, Economics, or related field preferred)
- Strong analytical and problem-solving skills
- Excellent interpersonal, relationship development, and verbal communication skills
- High Proficiency in MS Office products
- Familiar with data query/data management tools such as SQL, Power BI, etc.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short amp; Long Term Di