About SugarCRMFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission toprovide products and services thatmake the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictabilityby letting our award-winning CRM platform do the work.Our diverse group ofworldwideemployeesareunited and driven by a shared passion for our mission, culture,andvalues. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth check out ourrecent‘Great Place to Work’certification that weareso proud of.Work/life fitand flexibilityfor our teammattersand together we pride ourselves on solving for our customers,always.
What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.If you're ready to grow your career and helporganizations grow betterandfaster, you've come to the right place. Find out more about ourSugarCRM careersand how you can become a part of our journey.
SugarCRM is looking for an innovative, strategic, and collaborative Director, Product Management for our Sugar Market product line.
This role embodies player-coach leadership by directly contributing as a product manager as well as leading a team of product managers for the Market focus of Sugar’s Market-Sell-Serve CX suite. It requires engagement with multiple internal stakeholders across Engineering, Product Management, Product Marketing, Sales, Customer Success, and Services functions. You will also work directly with SugarCRM customers and partners. Leading the marketing automation solution, you will build a strategic roadmap and take product concepts from product discovery through delivery, measurement and iteration.
To succeed in this role, you must be innovative, strategic, tactical, and a strong communicator - both defining vision and driving delivery. You should have a bias towards action.Responsibilities: - Solve customer problems and create value within Sugar Market, a vital part of Sugar’s CX Platform
- Manage and develop a group of product managers into a high-performing team implementing best-in-class product practices
- Alongside other product leaders, continually improve the product organization’s processes, with particular focus on thorough product discovery, written definition, user flows, and design validation
- Define, prioritize, and drive delivery of the Sugar Marketproduct vision, strategy, and roadmap
- Drive product definition and support product delivery in partnership with UX and Engineering
- Collaborate with product teams across the suite to bring connected experiencesand outcomes to life
- Establish consistent, sustainable customer and stakeholder input points to steer product direction, feature design, and prioritization
- Develop and monitor product KPIs and metrics driving the business feedback loop
- Prepare and present product-related updates for different levels in the organization
- Support internal stakeholders including product marketing and sales with product information, messaging, and positioning
Qualifications: - 6+ years of experience in product management
- Prior experience managing and mentoring a team of product managers required
- Domain knowledge in marketing automation or marketing technologies required
- Prior experience in mid-market B2B software strongly preferred
- Great presentation style, teamwork, and communication skills
- Demonstrated product ownership skills, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
- Strong product management skills, including product discovery, roadmap, prioritization, negotiation, and consensus building
- Strong attention to detail and meticulous execution
- Strong storytelling and ability to communicate effectively with individuals, managers, and executives
- Bachelor’s degree or equivalent job experience
Expected total target compensation range: salary plus bonus eligibleWe understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and