The Courier picks up, delivers, and routes all types of library materials and correspondence to and from designated branches of Osceola Library System and other locations as assigned. The Courier may also perform a variety of moderately complex technical and paraprofessional duties with library circulation, such as shelving books, answering patron questions, helping patrons on computers, etc. The Courier will have a professional appearance, a friendly manner, an ability to communicate clearly with staff at all levels, and provide excellent customer service to library patrons. The Courier must be dependable and complete their route in a timely manner.
Responsibilities
An individual must be able to perform each essential duty and responsibility satisfactorily.
- Provide excellent customer service
- Drive a company-owned vehicle in order to transport books and other library materials, inter-office correspondence, programming supplies, furniture, etc. to and from libraries within the Osceola Library System network.
- Assist in the sorting and routing of books and other library materials
- Load and unload the courier van
- Report promptly any malfunctions with the company vehicle; schedule and deliver the van for regular maintenance
- Maintain the exterior and interior of the company-owned vans so they are clean and professional in appearance
- Fuel company vehicle
- Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
- Provide information regarding programs, events, conference rooms, etc.
- Accept and process library patron payments
- Shelve library materials
- Address or escalate patron conduct or safety issues to appropriate management
- Know and understand the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records
- Other duties as assigned
Requirements
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required.
- H.S. Diploma or GED
- Valid driver's license and a clean driving record
- Excellent communication skills - both verbal and written
- Previous on-the-job driving/courier experience a plus
- Prior customer service experience or experience working with the public
- Previous library experience a plus
- Basic knowledge of library systems and databases preferred
- Knowledge of Microsoft Office Suite
- Multilingual speaking a plus
- Detail-oriented
- Good time-management skills
- Must be able to work a flexible schedule that may include a combination of days, evenings, and weekends
Physical Requirements
- Must be able to move from place to place within the location; lift, push/pull, hold/carry items weighing up to (25) pounds and occasionally up to (50) pounds such as files, books, furniture, and other materials
- Ability to climb in and out of the courier van
- Ability to sit for long periods of time
Benefits
- Paid Time Off (Vacation, Sick amp; Public Holidays)
- Family Leave (Maternity, Paternity)
- Retirement Plan (401k, IRA)
- Short Term amp; Long Term Disability
- Training amp; Development
- Wellness Resources