Crisis Manager - Spanish Language Required
Control Risks, United States
Job Description
This position will require the candidate to be in office 3 days a week in Houston, TX.
Control Risks is looking to hire a Crisis Manager to support a Fortune 50 tech client of ours based in Houston, TX. This position will work directly with the client’s Global Corporate Crisis Management Program, which is responsible for providing a structured and unified command, managing the event’s impact on the company’s people and business operations, and ultimately returning the business to normal operations. Additionally, the program works in tandem with Workplace Resiliency and Corporate Business Continuity to arrange training exercises that ensure company stakeholders are prepared to manage these types of events.
This role will focus on the client's Latin American businesses, so will require expert knowledge of the LatAm region as well as fluency in Spanish and/or Portuguese.
This position will be based at the client office in Houston, TX three days a week.
- Engage with regional stakeholder teams to assess gaps in their internal crisis response playbooks and processes. Plan, develop, and conduct annual training as directed by the Regional Crisis Manager.
- Identify opportunities for education and awareness of crisis management methodology across the region.
- Update CMT rosters on a quarterly basis.
- Support CMT activations as directed by the Regional Crisis Manager.
- Support and/or lead program projects, including working with third-party vendors, developing project charters, identifying and meeting project milestones, develop and track project metrics and key performance indicators (KPIs).
Requirements
Basic Qualifications
- Bachelor's degree in business or related field.
- 1-2+ years' experience in a combination of Emergency Management, Risk Management, Crisis Management, Intelligence, or work in the security field.
- Expert level written and verbal presentations for delivering content to senior-level client stakeholders.
- Ability to work with minimal supervision.
- Ability to travel across assigned region.
- Fluency in Spanish and/or Portuguese required.
Preferred Qualifications
- Demonstrated ability to meet deadlines while managing multiple complex projects.
- Experience in managing the response to significant disruptive events.
- Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision-making.
- Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework.
- Understanding of Business Continuity, Disaster Recovery and Resiliency Planning.
- Strong understanding of crisis management and incident response. Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000).
- Strong critical thinking skills that enable problem solving and understanding complex, dynamic issues.
- Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, improving efficiency, and leading individuals without having any authority over them.
- Possess the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.