THE COMPANYFEVO’s mission is to rehumanize online shopping by which we mean, make it engaging and fun rather than lonely and isolating.
We are doing that by building innovative, highly social e-commerce tools for the biggest brands in the world, allowing their shoppers to interact with the people they care about throughout the purchase process. Our team is made up of innovators and self-starters who move fast, love what they do and consider the status quo a sworn enemy. We are currently the dominant market leader in live events and entering expansive new categories including fashion, luxury, retail, beauty, home and travel.
THE ROLE:As FEVO’s
Product Education Manager, you will be a product expert, supporting our internal teams and strengthening relationships with current partners by developing engaging training materials, updating our learning management system, and managing our internal weekly office hours.
This job is a combination of training experiences, content editing, and learning design. As a member of the product marketing team, you will work cross-functionally. While it is important that the right individual in this role has an eye for design and high attention to detail, it is also important that the person is meticulous in organizing projects, checking for consistency across multiple forms of content, and creating content that is appropriate for our internal and externalaudiences.
If you're a strategic thinker, a problem solver, a creative with vision and a kind and collaborative human, we would very much love to hear from you.WHAT YOU’LL GET:- Freedom to personally drive innovation and results.
- The opportunity to flex your most creative muscle and make cool things that bring joy and delight.
- A truly team-oriented highly collaborative environment where self-motivation and camaraderie are highly rewarded.
- Work from anywhere and be able to meet up with your team at FEVO’s gorgeous HQ in the Meatpacking District, NYC.
WHAT YOU'LL BRING:- 3+ years industry experience as an Product Education Specialist, instructional designer, content writer or tech writer.
- A proven track record and demonstrable execution of go-to-market strategies.
- A hands-on doer who loves wearing multiple hats, jumping in, and taking initiative to identify and build solutions.
- Superior writing and editing skills with a demonstrable ability to distill complex ideas into clear, actionable guidance.
- Highly tech-savvy with the ability to work effectively with a variety of content-creation software.
- Bonus points for experience identifying and implementing a cross-team content or learning management system.
- Comfort with enforcing branding and style standards and providing diplomatic feedback and edits to others’ work.
- Proficient in Microsoft PowerPoint, Google Slides, and an LMS, SaaS / B2B2C / Ticketing / Technology background a plus.
WHAT YOU'LL DO:- Attend calls with current partners and interface with our Partner Success team to gather feedback about what’s working well and where adjustments are needed.
- Look for trends in feedback to suggest content solutions that address root causes as well as immediate needs.
- Write and edit our curriculum resources and materials, engaging subject matter experts, research, and best practices as needed.
- Act as final quality assurance for all program materials, ensuring our content is accurate, on brand, culturally relevant and responsive, consistent in look at feel, and accessible to a range of literacy levels.
- Manage workflow for educational resource requests, edits, translation, and distribution.
- Develop processes and systems (both human and technological) to create, manage, and distribute content.
- Calendar, write, and build partner email communications, including program newsletters, reminders, and other communications as needed.
- Plan and execute the release of new materials and new products to internal and external stakeholders in coordination with program product managers.
COMP AND CULTURE:- Exempt, Base salary of $80-90K per year
- Stock option program
- Flexible PTO
- Generous benefits package including health and dental
- Stipends for attending live events, WFH, training
- Parental leave
- Paw-ternity leave for adopting a pet
- Access to state-of-the-art office in NYC’s Meatpacking District
- Flexible work location (work remotely, in NYC HQ, or a hybrid approach)
FINALLY, A FEW THINGS YOU WON'T GET:- A bunch of hand-holding
- Rigid thinking or methodologies
- Bureaucratic BS
- Bored
FEVO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to ra