Vendor Specialist
MOO, United States

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI
We’re making new and exciting things and we could really do with your help.
As an Operations Vendor Manager, you will be the pivotal link between MOO and our third-party customization vendors. Your expertise will guide the tactical management of vendor performance and foster robust partnerships. You will oversee the onboarding of innovative products and streamline efficiency, actively enhancing our operational processes and product range.
Operations professional to manage a diverse third-party fulfillment network. The successful candidate will manage day-to-day vendor performance as well as key initiatives and new product development efforts. Acccountable for delivering the artwork requirements, pre amp; post production operations services to both internal stakeholders and third party vendors , as well as the associated programs of change in line with the onboarding strategy including driving the physical and digital pack agenda. The successful candidate must be efficient and highly organized to manage multiple projects, develop collaborative internal and external partner relationships as well as work independently while meeting expected deadlines. The role will have accountability for integration into MOO's systems. Responsible for interfacing with all third party vendors sites, Tech Team and Color Specialist to ensure vendors are onboarded for scalability.
Each customer is special to us and each order is unique - we want to drive our growth through fantastic customer service supported by our back office. We are currently operating with a series of vendors that have limited capacity (namely, due to their size or their existing integration). Our stock management and vendor monitoring are also relatively immature in monitoring performance and managing stock levels across a distributed vendor network. As we plan to increase in volume over time we must prepare and mitigate potential disruptive issues as we handle limited capacity and increased lead times. We need to plan for the scaling of our network in line with proposed sales growth timelines in order to be sustainable
The person we appoint to this role will be an effective communicator, enthusiastic, imaginative, optimistic and keen to work as part of a team. The ability to develop and maintain strong relationships with vendors is critical, as is the ability to negotiate favorable terms and conditions.. With a good knowledge of PDF files you will work closely with our Customer Service Team and our Suppliers ensuring orders are completed promptly and optimally for highly efficient, next level productionResponsibilities:

• Develop and maintain strong collaborative relationships with key stakeholders in MOO to implement and optimize outsourcing and vendor performance including Managed Business services dpt
• Develop organizational capability that optimizes end to end order performance from onboarding vendors through the delivery of the order.
• Provide leadership to develop a scalable business for outsourced services, customization with a scope of eventually insourcing the services
• Working collaboratively with a range of business and functional partners, ensures that all artwork is compliant, fit for purpose and where new or changed, is delivered on time
• Cultivate and sustain strong, mutually beneficial relationships with customization vendors.
• Oversee the vendor performance, ensuring adherence to service level agreements and quality standards.
• Manage the introduction of new custom products, collaborating with tech, quality, manufacturing, logistics, and procurement teams.
• Drive efficiency improvements across the vendor lifecycle, from onboarding to fulfillment.
• Strategically expand the scale and efficiency of our operations network to support growth and diversification.
• Identify and capitalize on opportunities for product innovation and potential insourcing strategies.
• Accountability for the operational activities and processes associated to the onboarding of vendors
• Responsible for the order fulfillment from receipt of the orders to delivery to the end customers ensuring customer success as part of the NPS scoring system
• Responsible for building and maintaining long-lasting relationships with vendors, maintaining our vendors portfolio, researching and identifying new vendors offering quality products and services.
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