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Senior Customer Success Manager
Automox, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 25, 2024
Last Date
Feb 25, 2024
Location(s)
Job Description
OVERVIEW
We are looking for a Senior Customer Success Manager to join the Customer Experience Team and help every interaction with Automox end with a happy customer. As a Senior Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Senior Customer Success Manager is the customer advocate, and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.WHAT YOU'LL DO:- WHAT YOU'LL DO
- Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
- Monitor specific data to identify at risk customers
- Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities
- Lead scheduled Business Reviews with customers
- Drive maximum customer health and retention
- Work with customers and champion with internal teams on escalated issues to ensure the best possible experience
- Leverage as many data points as possible to create a comprehensive customer profile
- Brings ideas for improvement that helps us grow our business and fosters customer advocates
- Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives
- Provide actionable feedback to engineering and product related to customer feature requests and product needs
SKILLS AND ATTRIBUTES:- 4+ years of experience in Customer Success, Account Management, Business Development or another client-facing role
- Proven track record in handling difficult conversations with customers
- Experience in working with multi-divisional, multi-geographical customers
- You are concise, articulate, and able to get to the heart of the matter
- You seek to understand the what, why, and how of our business
- You have been a Customer Success Manager supporting a technical product
- You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company
- Plan and carry out responsibilities with minimal direction
TOTAL COMPENSATIONBase pay is part of a rich total compensation package that includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Job Specification
Automox
Information Technology and Services - San Jose, United States