Who we are
Founded in 2014 in London, UK, Garrison has raised more than $70mto date from London investors including Dawn Capital, IP Group, NM Capital and BGF. Garrison’s strengths lie in its experienced and dedicated teams, building on years of expertise in cyber security to bring genuinely game changing technology to the industry.
With sustained team growth in the US over the last four years, Garrison’s cross domain business is set to continue to accelerate over the next 12 months. Focusing on revolutionizing ways of working in the classified and unclassified government market, Garrison’s innovation is unique. Security is enforced through a combination of patented Garrison SAVI and hardsec technology using FPGA silicon to combine the highest levels of security with flexibility and cost effectiveness.
As an example, working closely with our government customers, we are assisting them to address cross domain security requirements laid out in a 2022 White House memorandum (National Security Memorandum -8, NSM-8, Improving the Cybersecurity of National Security, Department of Defense, and Intelligence Community Systems), dated January 19, 2022, that references NSA’s Raise-The-Bar (RTB) initiative.
Our working culture
We are an exciting SME with ground-breaking isolation technology; a very serious mission to solve real world problems, but with a positive and highly inclusive culture and excellent work/life balance.
At Garrison we celebrate diversity and inclusion, and we’re focused on continuously improving equality for the benefit of our employees, products and community. We recruit, develop and retain talent purely on the basis of qualifications, merit and business needs.
We are proud to be an equal opportunity employer and we take every possible step to ensure that every person employed or seeking employment with us receives fair treatment. No-one shall be disadvantaged on the grounds of age, disability, gender, ethnicity, religion or belief, sexual orientation, marital and parental status, neurodiversity, social background, physical ability, illness or otherwise.
Requirements
Overview of the role
We are seeking a dynamic, passionate and self-driven Delivery Manager to join our rapidly expanding team. This role will be instrumental in driving customer satisfaction and ensuring customer retention for our government focused cross-domain product line.
As a Garrison Delivery Manager (GDM) you will be responsible for establishing valuable long-term relationships with customers, becoming a trusted partner to ensure high customer satisfaction, and a measurable return on investment for our customers.
You'll be the face of our company to our customers and the voice of our customers within our company, ensuring that our customers realize the full value from our products, leading to increased customer satisfaction, retention, and expansion. You will be playing a vital role in the growth of the business, ensuring that all customers become advocates of Garrison, and making it more likely that they will recommend our solutions to their colleagues and peers.
You will collaborate frequently with both technical and customer-facing teams within Garrison to support your customers for strategic accounts you will be directly supporting and working closely with Account Execs in the delivery of account plans and strategies.
The successful candidate will be a self-starter, both sharp and technically literate with the ability to develop strong customer relationships and to drive successful engagements.
Customer facing experience in cross-domain capability is heavily preferred, and ideally you will have proven success in delivering customer facing projects and/or services to Federal and/or IC clients.
The role will involve occasional travel and anti-social hours to ensure we are servicing our customers as best as possible.
Key responsibilities
· Onboarding support -Guiding new customers through the Garrison onboarding process whilst managing, tracking and reporting against the onboarding project. Supporting customers in meeting their dependencies and reporting against pre-agreed Success Criteria. Ensuring that the customer understands and can effectively use Garrison.
· Cross Domain Process expertise. -Working closely with customers to understand where they are in the various processes, providing guidance as needed to ensure successful Garrison product implementation. Basic understanding of the certification process and impacts to customers.
· Adoption - Working closely with the customer to support any business change initiatives to drive adoption of Garrison; identifying new use cases and user groups.
· Long term customer relationship management