Mercedes-Benz Service Business Development / Customer Service Representative
Rallye Mercedes, United States
Job Description
The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Service Business Development Center (BDC) for Mercedes-Benz! If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base, wants to be a part of an outstanding team, enjoy holidays off and excellent benefits!
Responsibilities for this position include, but are not limited to:
- Supplementing the service team by answering client inquiries in a timely, effective manner.
- Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests.
- Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the Mercedes-Benz products and service lines.
- Field phone and internet inquiries.
- Work closely with service representatives.
- Conducting follow-up calls.
The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth amp; learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!
PAY RANGE: $50,000 - $60,000 Annually (Range consists of hourly plus commission)
Requirements
- Must have previous automotive BDC or customer service experience.
- Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls.
- Trainable in various computer systems.
- Excellent verbal/written communication and organization skills.
- Outgoing and patient personality with outstanding customer relations ability.
- Professional personal appearance.
- Weekend and AM availability required.
Benefits
- Great benefits package including medical, dental and vision coverage for employee amp; family.
- Company paid life insurance and optional additional coverage.
- Voluntary short term and long term disability available.
- Additional voluntary benefits including Aflac and LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan.
- Employee Assistance Program.