Our client, who specialize in seaport tractors especially designed to support sea-port, industry and logistic operations has a direct hire positon in their Mimai, FL office. As a dealer they support new equipment sales, spare parts and technical support.
Position is DIRECT HIRE
Automotive Product Support Technician
As a Product Support Analyst based in vibrant Miami, you will play a pivotal role in ensuring the optimal functioning of our network equipment across the entire American continent, from Canada to Chile. Utilizing your technical expertise and demonstrating a strong commitment to continuous learning, you will be a driving force in:
Use proven technical expertise on proper maintenance and operation procedures;
Provide guidance and support in troubleshooting malfunctions efficiently;
Establish and maintain effective communication channels with distributors to address support-related inquiries promptly;
Analyse and assess distributors feedback to improve troubleshooting support and refine parts identification;
Monitor fleet error codes and contact customers/distributors proactively;
Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools;
Coordinate and follow up on new equipment commissioning with distributors;
Coordinate and follow up on recall and campaigns;
Assist our distributors in the identification of parts needed for maintenance and repair;
Traveling up to 0%-15%.
Engineers, technicians and entry level applicants are welcome!
Join our team if you are ready to leverage your technical expertise, coupled with a proactive commitment to learning, in a collaborative office environment with occasional travel opportunities to enhance customer satisfaction and operational efficiency.
Requirements
General Diesel Engines Knowledge;
General Electric Schematics reading and interpretation;
General Hydraulic Schematics reading and interpretation;
Microsoft Office Package;
Ability to multitask and prioritize tasks;
Ability to work in an international environment;
Ability to work in a small team;
Ability to work under minimal supervision;
Benefits
Medical, Dental, Vision