IT Support Technician
Vanguard EMS, Inc., United States
Job Description
The IT Support Technician provides Tier 1-2, or higher as able, level help desk support to Vanguard EMS, Inc. personnel and corporate owned assets. Assists in IT Department initiatives and projects. The IT Support Technician provides Tier 1-2, or higher as able, level help desk support to Vanguard EMS, Inc. personnel and corporate owned assets. Assists in IT Department initiatives and projects.
Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.
Requirements
What you’ll do:
- Provide IT support for work orders, emails, and verbal requests in a timely manner.
- Configure, install, and troubleshoot company owned assets as well as perform end-user support for applications, including Microsoft Office products.
- Maintain PCs with latest patches, BIOS upgrades, and software upgrades.
- Maintain and update the Information Technology hardware and software inventory database.
- Escalate issues to higher tier support personnel as needed, assisting in resolution for learning opportunity.
What you’ll need:
- High energy, self-motivated, able to multi-task.
- Demonstrate customer service and support abilities.
- Ability to learn new skills and retain knowledge.
- Skilled in usage of Microsoft Windows, Microsoft Office, and basic knowledge or ability to learn other work approved software as needed.
- Ability to read, write and communicate in English.
- Must possess verifiable security and confidentiality skills.
Preferred Qualifications
- Experience working in a help desk environment (1 year+)
- Experience supporting personal computer users in a networked environment. (1 year+)
- Experience working in a Microsoft Active Directory domain environment
- Higher Education or relevant certification(s) is a plus.
- Work with network and phone cabling a plus.
- Experience with Phone System/PBX a plus.
Benefits
Employees enjoy a benefits package including:
- Medical, Dental amp; Vision
- 401K (with employer match)
- Paid time off
- Paid holidays
- Profit Sharing