Administrative Assistant/Customer Service
Northern Architectural Systems, United States
Job Description
Northern Architectural Systems (NAS) is a growth-minded, locally owned and operated company which is dedicated to servicing our customers. We offer high quality, energy-efficient fenestration and building facade solutions to meet the requirements of a demanding market, while remaining environmentally-friendly. Northern Architectural Systems has been recognized by INC Magazine on the list of the top 5000 Fastest Growing Private Companies in America and as one of the top 50 Fasted Growing Companies in New Jersey by NJBIZ Magazine.
Overview:
We are looking to fulfill our need for a dynamic Administrative Assistant/Customer Service person at our Teterboro, NJ facility. This role is responsible for ensuring exceptional customer care is provided and high customer satisfaction is maintained. The individual in this role will also be accountable for providing administrative support to the Project Support Manager. Additionally, the Administrative Assistant/Customer Service person must possess exceptional organizational, problem-solving, and communication skills while having a keen attention to detail.
Requirements
Essential Duties and Responsibilities (other duties may be assigned):
- Responsible for building and maintaining professional relationships with NAS’s customers.
- Professional demeanor and an understanding of business etiquette required.
- Accountable for collaborating with the Project Support Manager and other departments within NAS to resolve customer challenges and providing appropriate solutions and alternatives quickly and efficiently.
- Responsible for communicating information and/or updates to various departments within NAS and customers.
- Must be motivated, take initiative, possess a can-do attitude and have a strong drive for success.
- Continuous follow up to ensure a resolution and customer satisfaction.
- Strong clerical skills (i.e. filing, typing, data entry) and must be proficient in Excel.
- Strong active listening skills.
- Complete/update reports and logs for management.
- Must have experience communicating with all levels of management within an organization.
Minimum Requirements:
- Minimum of a high school degree required
- Required: 2+ years’ experience as an Administrative Assistant and/or Customer Service Representative (not in a call center)
- Excellent phone etiquette and communication skills
- Fluency in English, both written and verbal, displaying strong written and oral communications
- Computer literate and working knowledge of MS Office
- Must be proficient in Excel
- Bilingual (English/Spanish) a plus
Benefits
Full-time position
Hourly rate ranges between $25.00 - $30.00 - commensurate with experience
Medical, Dental and Vision benefits offered
401(k)
PTO (Paid Time Off)
Employee Training