Client Services Representative
Animal Humane Society, United States
Job Description
Come work for Animal Humane Society as a Client Service Representative where caring for animals isn’t just a job it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people
Pay:$18.00/hour
Benefits:
·Health, dental, vision insurance and more!
·12+ days of paid time off for a full year
·4 floating holidays (# of days is per year based on start date)
·401K - employer match is 100% up to the first 4% deferred
Schedule:Full Time - 32 hours/week
- Tuesday through Friday - 8:00am - 4:30pm
Location: Golden Valley is primary site but must be able to travel to St. Paul location when needed.
What you will be doing:
Customer Service Assist clients in a positive and professional manner. Communicate with clients in person and via phone and email. Prepare and ensure proper paperwork and consent forms are completed prior to services and provide discharge paperwork and after-care instructions after appointments.
Process Obtain, record, and communicate complete and accurate pet health information. Coordinate clinic and wellness schedules. Provide accurate and efficient preparation and processing of client and patient paperwork. Communicate customer concerns, maintenance, or supply needs to direct supervisor. Make reminder, follow-up, and no-show calls for surgical patients.
Support Assist veterinary staff with intake and discharge. Ensure the lobby is kept organized and clean.
Culture Foster an open and inclusive work environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.
Other duties as assigned
Requirements
What we are looking for:
Schedule Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including weekend shifts.
Experience Customer service experience preferred.
Computer Skills Proficient with computers, specifically, a working knowledge of Microsoft products.
Adaptability Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist.
Communication Excellent interpersonal and communications skills, must have ability to work as a team member and partner collaboratively with external and internal customers and departments.
Physical amp; Emotional Capabilities Must be able to handle the physical and emotional aspect of work in a clinic and animal shelter environment, including the use of euthanasia. Must be able to lift and carry up to 50 lbs.
This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Benefits
About AHS:
Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere
Why Work Here
- Make a difference in the lives of animals and people
- Join a team of coworkers who love animals as much as you do
- Work-life balance
- Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes
- Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee-paid supplemental life, and employee-paid accidental death and dismemberment insurance
- Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term and long-term disability
- Mental Health and Counseling Support
- All employees have access to our Employee Assistance Program with 3 free counseling sessions per year
- 401K with up to 4% match for part time and full time staff
- Nine paid holidays for full time staff
- Pai