Account Manager (Corporate Wellbeing)
Vitality Group International, Inc., United States
Job Description
The Account Manager is responsible for planning and designing engagement growth plans and executing and tracking them including engaging the appropriate operational, actuarial and management teams as needed. Further, the Account Manager ensures the overall satisfaction of assigned clients while retaining and growing their book of business. This position requires developing and maintaining an excellent working relationship with clients, vendors, brokers, and internal departments, in addition to providing superior client management and client service while developing a thorough understanding of our industry.
Responsibilities
- Confidently evaluate, strategize, present, and implement wellness program designs that fulfill the clients’ wellness goals and assist their members in achieving their healthiest lives.
- Make strategic recommendations for program management and increasing member engagement.
- Identify, analyze, and interpret trends or patterns in complex data sets using statistical techniques and providing ongoing reports.
- Using data analysis, client and consultant insights/goals, best practices from experience as well as Vitality’s actuarial based engagement studies, build and implement strong and effective communication and engagement strategies to drive meaningful participation in the Vitality program with year over year growth.
- Implement and manage the effective delivery of client program enhancements including communication strategies as well as client and champ training.
- Think critically with a focus on both current and future state, identifying and solving for issues/roadblocks.
- Adeptly manage multiple priorities and excel in organization and prioritization in a fast-paced work environment, both collaboratively and autonomously.
- Identify and understand internal and external stakeholder needs and are adept at applying those needs to the goals of programs/projects/deliverables
- Work successfully at both a strategic and tactical level with internal and external stakeholders e.g.: brokers / consultants / employers / members / peers
- Build and maintain strong relationships with internal and external partners / stakeholders
- Demonstrate strong business acumen in all functions of decision making and strategic planning.
- Up to 20% travel.
- Other responsibilities as assigned
Requirements
Possess a BA or BS degree (preferred)
Have a minimum of 4 years’ experience managing employer client(s) workplace health and/or well-being programs with proven success in driving employee/member participation in multiple programs.
Proficiently manage and analyze data to build strategy to increase program engagement and determine / present program efficacy.
Effectively and strategically add product components / features to client programs based on needs defined in analyzing data and goals of the program.
Consistently demonstrate excellent communications and presentation skills, adapting to diverse audiences and all levels of leadership up to C-Suite level.
Employ strong organizational and time-management skills on a consistent basis.
Exhibit proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Benefits