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Director of Product (USA Only - 100% Remote)
Close, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 2, 2024
Last Date
Mar 2, 2024
Location(s)
Job Description
About UsClose is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for startups amp; SMBs with the most modern, thoughtfully all-in-one, communication-focused CRM.
Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion.
We share on The Making of Close, our behind-the-scenes Product amp; Engineering blog.
About the RoleWe're looking for a Director of Product to lead product development at Close everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering, customer-facing, and Sr. Leadership teams. This role reports to our VP of Product amp; Engineering.Key Responsibilities- Customer development
- Get to know many of our individual customers and their problems deeply, understand their motivations, business context, and jobs to be done.
- Lead data collection and analysis to better understand the broader trends of our customer base and market.
- Set great processes for our entire Product team to be deeply customer-focused.
- Product Roadmap development
- Working closely with Phil and amp; Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
- Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
- Set goals and objectively measure success for specific features as well as the broader product.
- Design product initiatives around business goals, such as increasing NRR.
- Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
- Build and ship high quality Product
- Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
- Validate potential features solutions with customers to give us confidence that our investments will pay off.
- Find ways to delight customers; track and increase NPS.
- Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
- Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.
- Manage the Product Management and Product Design teams
- You’ll have two immediate direct reports our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
- Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
- Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.
Requirements- Must be located in the United States.
- Have significant experience (3 years minimum) in a product leadership/management role.
- Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
- Be comfortable diving deep into analytics and metrics to inform decisions and objectively define success.
- Have a critical eye and always looking to improve an existing product or design to make it better.
- Must be able to occasionally travel to meet customers and for team meetups.
Why Close?- Watch our most recentculture videofeaturing our annual team retreat in Italy
- 100% remote company
- Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
- 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
- 1 month paid sabbatical every 5 years
- Paid parental leave
- Medical, Dental, Vision with HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Contributor toStripe's climateinitiative
- Our story and team
Job Specification
Close
Information Technology and Services - San Jose, United States