Quality Assurance Supervisor
Guidant Financial, United States
Job Description
This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO
The wage for this position is $60,000-$65,000 annually
Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. We’re doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.
Our Values
Adaptability: Change isn’t scary. You embrace opportunities to adapt and bring others along.
Connection: Connection is important. You lift others up because when they grow you grow.
Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity.
The Role
Guidant financial is currently looking for a remote Quality Assurance Supervisor to lead and support a full-function, international team in quality assurance. This individual will be responsible for delivering the service and experience that we promise to our clients while identifying process improvement needs through the lens of risk-based compliance. Sharing best practices with employees, implementing policies/procedures within their team, and supporting the career development of individual team members is a key component to achieving success. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success.
What You’ll Be Doing
- Develop a fully remote, high-performing team of employees who are responsible for compliance review of files for multiple departments across the organization.
- Recommend changes for organizational and process improvement based on a risk-based approach.
- Coach and adjust team focus on goals attainment.
- Exercise professional judgement to resolve compliance-related issues where following standard procedure and client experience are in conflict.
- Support company and team vision and values through role modeling and coaching desired behaviors.
- Regularly communicate progress, results, challenges and obstacles with Client Services leadership team and others involved in product management.
- Set performance goals and deliver ongoing feedback through, at minimum, monthly one-on-ones.
- Support the team and the company by utilizing visual management to monitor performance and goal achievement.
- Assist in identifying trends for ongoing training and development of plan administrators based on quality issues.
- Lead the team to efficiently identify and resolve escalated client issues.
- Act as team ambassador for cross-department initiatives and projects.
- Review new sales contracts as needed within committed service level agreements (SLAs)
- Identify complex plans to assist in determining outside counsel meeting eligibility and assign counsel as needed.
- Coordinate and assist in timely completion of IRS/DOL audits for plan
- Provide resources and support to the operations team while looking through a risk-based lens
Additional Functions
- Assist in hitting production goal, as needed
- Performs other duties as required
Requirements
- 2+ years of quality assurance or client relations experience, preferably in a lead or supervisory role
- Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
- Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members with a growth mindset
- Passion for developing others including teambuilding, coaching, and mentoring
- Clear communicator
- Ability to work in an autonomous environment where you can be a self-directed, independent worker
- Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.
Other Requirements
- Must pass a background check
- Must meet work from home requirements to qualify
For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a