B2B Client Success Manager
Future Publishing, United States

Reporting to the Head of Client Services, you coordinate the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity.

What you'll be doing

Reporting to the Head of Client Services, this is a client-facing role within the Client Success team, which delivers on all aspects of commercial programs (email, media, custom solutions, content marketing and custom video.) The Client Success Manager will take ownership of specific accounts and oversee all delivery tasks across a number of sold programs.

You’ll need to be an excellent communicator as you’ll be working across multiple departments in the global business, ensuring all aspects of each project are successfully delivered. We’re a high-performance team looking for someone who’s comfortable working in a fast-paced and dynamic environment.

• Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence.
• Strong focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients
• Identify and manage internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all tasks are delivered on-time, within scope and within budget
• Foster positive relationships with assigned clients, earning their trust and increasing likelihood of renewals
• Prepare reports for internal teams and external clients regarding status and success of projects in collaboration with multiple teams
• Measure project performance using appropriate tools and techniques, reporting and escalating to senior management as needed
• Monitor campaign performance and make strategic recommendations

Experience that will put you ahead of the curve

• Be familiar with Future B2B brands and immersed in Internet culture

• Three or more years experience working for a fast-paced agency (media, digital or creative) or media company, preferably in a client facing role
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• A curious mind that leads to better recommendations for campaign
• success and internal processes
• Solid grasp of digital media products, standards and best practices
• Experience with paid social media campaigns
• Experience working with content creation teams preferred
• Strong organizational habits including attention to detail and multitasking skills
• Digital-savvy, with strong understanding of virtual networking tools, Google suite and and Microsoft products

What’s in it for you

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch amp; learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care,

401k match and monthly munchies, bagel Fridays, fresh fruit amp; snacks and coffee and tea on tap.

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level C6

Please note, the salary range for this position is $63,000-$65,000

Who are we

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our v

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